topic Fibre 65 router not working in Fibre

Fibre 65 router not working

Tyrande25 — Sun, 18 Feb 2024 21:39:47 GMT

My WiFi router has been blinking orange since the 15th of February. I did a connection and line test online, and it said there was an issue, then later it said it was resolved by an engineer. However, it wasn’t so I rang up, and after doing whatever they told me to do for an hour or so, it still wasn’t fixed. I’m then told that they are “aware” of the issue, but can’t give me an estimate as to when it will be sorted. I have been doing connection tests daily and I just keep getting the same thing, and my router is still blinking orange. PLEASE HELP ME

Re: Fibre 65 router not working

KeithFrench — Sun, 18 Feb 2024 21:52:54 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Fibre 65 router not working

Debbie-TalkTalk — Mon, 19 Feb 2024 07:01:20 GMT

Hi Tyrande25

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Fibre 65 router not working

Debbie-TalkTalk — Tue, 20 Feb 2024 08:00:37 GMT

Hi Tyrande25

Do you still need help with this?