topic Re: live chat in Fibre

live chat

steeveyd — Wed, 17 Jan 2024 18:44:18 GMT

how do i get onto live chat

Re: live chat

ferguson — Wed, 17 Jan 2024 19:19:44 GMT

Here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Make sure you have any ad blocker on your browser turned off and pop ups enabled.

Re: live chat

Debbie-TalkTalk — Thu, 18 Jan 2024 06:40:49 GMT

Thanks ferguson 🙂

Hi steeveyd

Have you managed to contact our Live Chat team?

Re: live chat

Hollienmorris — Mon, 19 Feb 2024 16:56:17 GMT

Hi my Internet isn't working and my bill isn't due till 23rd

Re: live chat

ferguson — Mon, 19 Feb 2024 17:14:30 GMT

@Hollienmorris

Please start your own topic and the support team will be happy to help.

Re: live chat

Uniform44 — Tue, 27 Feb 2024 21:24:24 GMT

My channels have disappeared I'm fedupwiththe problems I'm having

Re: live chat

Gliwmaeden2 — Tue, 27 Feb 2024 21:54:31 GMT

Please start your own thread, @Uniform44.

At the start of the message board, click on start a topic.

Go via the forum menu, community: help with your service, and choose the message board that best matches the topic you need to post.

Staff will reply during the day (Monday to Friday).

Re: live chat

Gliwmaeden2 — Tue, 27 Feb 2024 23:34:22 GMT

@Uniform44,

I have just checked, and you have two topics already on the go.

You have already received responses on them.

Please follow up on just one, to avoid creating confusion and unnecessary work on the forum.

You can find your way back to them via the ACTIVITY tab in your profile area. Go via your avatar/name; my profile....

Re: live chat

NellieC — Tue, 05 Mar 2024 21:31:58 GMT

I am having difficulty receiving codes from my bank to allow on-line credit card payments. They suggest maybe the phone numbers they are coming from have been blocked. Could this be the answer? Can I give you the relevant numbers and ask that you allow them to call me without a block so that I can pay for items on-line e.g. holidays, gifts etc.

Re: live chat

Gliwmaeden2 — Tue, 05 Mar 2024 21:55:21 GMT

@NellieC,

This topic is not related to problems with Live Chat etc, and staff prefer one customer per thread for dealing with individual accounts.

The phone numbers won't be automatically blocked.

Might be useful to switch all your banking notifications to be received on a mobile? That means that you are covered as / when the copper lines are stopped or if there's any problem with VOIP if you move to Full Fibre.

To follow up on the forum if you still need help, return to the message board and click on start a topic.

Also complete your community forum profile details. Go via your avatar/name; settings. From the drop down menu click on Personal Information. Add your Talktalk landline number there and SAVE CHANGES.

Calls are only blocked if you have actively barred them using the Last Caller Barring service, or if you use Callsafe. Even then, genuine bank numbers should automatically be approved:

https://community.talktalk.co.uk/t5/Articles/About-CallSafe/ta-p/2204784

Re: live chat

michaeljamesjackson — Fri, 08 Mar 2024 08:22:15 GMT

i am trying to reset my password

Re: live chat

Anonymous — Fri, 08 Mar 2024 08:27:34 GMT

Hi michael,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: live chat

Auldles — Fri, 08 Mar 2024 12:38:55 GMT

No idea , I am trying to pay a bill and my bank won't allow it on the pay app

Re: live chat

JolieAthi-Ayug — Sat, 09 Mar 2024 00:46:21 GMT

Broadband flashing orange

Re: live chat

Gliwmaeden2 — Sat, 09 Mar 2024 07:44:27 GMT

@JolieAthi-Ayug and @Auldles, this thread has been messed up by so many people posting.

To avoid confusion, please start your own topic.

Ensure that you have also completed your community forum profile details for staff to identify your account.

There are also instructions for how to contact Talktalk by Chat / phone in an earlier post on here.

If you actually read the thread you'll understand that it makes no sense to post here, and instructions have been given several times to people jumping on it with unrelated issues.

Staff will respond to your individual topics after the weekend.

This thread will be locked to new posts.