Intermittent Internet

MSMaria — Mon, 19 Feb 2024 18:37:33 GMT

My internet has been dropping out. I have the below error log and it seems this error is happening to other people (https://community.talktalk.co.uk/t5/Fibre/Internet-constantly-dropping-due-to-firmware-update/td-p/3022918). Please could someone help roll back my firmware to the earlier version?

Error Log Example

2024-02-16 15:00:22 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-02-16 15:00:28 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-02-16T15:00:28.151Z
1981-01-01 00:00:13 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER
2024-02-16 15:03:01 [Critical][Run-Log] Time synchronized successfully, uptime:[83s], src:[3], app:[sntp], pid:[4334]
2024-02-16 15:03:01 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-02-16 15:03:07 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-02-16T15:03:07.527Z
1981-01-01 00:00:13 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER
2024-02-16 15:06:12 [Critical][Run-Log] Time synchronized successfully, uptime:[77s], src:[3], app:[sntp], pid:[4157]
2024-02-16 15:06:18 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-02-16 15:06:23 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-02-16T15:06:23.454Z
2024-02-16 15:08:22 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER
2024-02-16 15:09:49 [Critical][Run-Log] Time synchronized successfully, uptime:[76s], src:[3], app:[sntp], pid:[4127]
2024-02-16 15:09:55 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-02-16 15:10:00 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-02-16T15:10:00.057Z
1981-01-01 00:00:13 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Re: Intermittent Internet

Debbie-TalkTalk — Tue, 20 Feb 2024 06:37:14 GMT

Hi MSMaria

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Intermittent Internet

Debbie-TalkTalk — Wed, 21 Feb 2024 09:08:47 GMT

Hi MSMaria

Do you still need help with this?

topic Re: Intermittent Internet in Fibre

Intermittent Internet

Re: Intermittent Internet

Re: Intermittent Internet