topic Re: WIFI randomly disconnecting on devices in Fibre

WIFI randomly disconnecting on devices

jimirvineuk — Tue, 20 Feb 2024 09:11:19 GMT

Hello.

For the last couple of months, devices connected via wifi to our TalkTalk Wifi-Hub are disconnecting randomly. You have to either disable wifi and then enable it again, or it comes back on its own after a minute. Other wifi devices still work at the same time when this happens, and the router white light is still on when this happens.

We have tried rebooting the router and this possibly helps, but not for long.

When I run a test it says there are no problems on the line.

Is this a router issue?

Thanks.

Re: WIFI randomly disconnecting on devices

Debbie-TalkTalk — Tue, 20 Feb 2024 09:14:08 GMT

Hi jimirvineuk

I'm sorry to hear this.

I think we should send a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

Re: WIFI randomly disconnecting on devices

jimirvineuk — Tue, 20 Feb 2024 09:30:45 GMT

Hi Debbie. If you think it could help, yes please. Thanks.

Re: WIFI randomly disconnecting on devices

Debbie-TalkTalk — Tue, 20 Feb 2024 09:34:40 GMT

HI jimirvineuk

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: WIFI randomly disconnecting on devices

jimirvineuk — Tue, 20 Feb 2024 09:37:51 GMT

Thank you. I will do.

Re: WIFI randomly disconnecting on devices

Debbie-TalkTalk — Tue, 20 Feb 2024 09:38:42 GMT

Hi jimirvineuk

Thank you 🙂

Debbie

Re: WIFI randomly disconnecting on devices

Debbie-TalkTalk — Thu, 22 Feb 2024 10:59:34 GMT

Hi jimirvineuk

Have you received the router?

Re: WIFI randomly disconnecting on devices

jimirvineuk — Thu, 22 Feb 2024 11:55:25 GMT

Not yet. It is due to be delivered today.

Re: WIFI randomly disconnecting on devices

Debbie-TalkTalk — Thu, 22 Feb 2024 11:59:14 GMT

Hi jimirvineuk

Ahh ok, thank you for letting me know 🙂

Debbie

Re: WIFI randomly disconnecting on devices

jimirvineuk — Thu, 22 Feb 2024 12:22:09 GMT

It has now been delivered. I have replaced the old router with the new router and cables, and it is connected and working. I will see if it has a more stable connection for the wifi devices over the coming week.

Thanks!

Re: WIFI randomly disconnecting on devices

Anonymous — Thu, 22 Feb 2024 12:25:11 GMT

Good afternoon,

Great, thank you for the update and we'll check back in with you next week to see how you're getting on.

Thanks

Michelle

Re: WIFI randomly disconnecting on devices

Debbie-TalkTalk — Tue, 27 Feb 2024 07:33:01 GMT

Hi jimirvineuk

How are you getting on, how's the connection been?

Re: WIFI randomly disconnecting on devices

jimirvineuk — Thu, 29 Feb 2024 12:14:11 GMT

The majority opinion is that there has been an improvement with the new router. It isn’t perfect but better. Can you see if we have an above normal amount of connected devices? Thanks

Re: WIFI randomly disconnecting on devices

Karl-TalkTalk — Thu, 29 Feb 2024 12:19:49 GMT

Glad the connection has improved. I'm only showing 7 devices connected currently so all looks ok here.

Karl.

Re: WIFI randomly disconnecting on devices

jimirvineuk — Thu, 29 Feb 2024 12:35:11 GMT

Hi. See on talktalk/devices that I have 13 devices working as expected and 4 devices with issues. 3 of their names are unknown so I will have to try and work out what which ones they are.

Re: WIFI randomly disconnecting on devices

Karl-TalkTalk — Thu, 29 Feb 2024 12:44:46 GMT

Not all devices will identify themselves, some will only supply their mac address. Had a device of my own, was driving me crazy for a couple of weeks trying to identify it, it turned out to be a mobvoi smart watch...... guessing it was not smart enough to identify itself.

Karl.