topic Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res in Fibre

Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

robulon — Sat, 17 Feb 2024 14:57:15 GMT

Hi.

I'm really at my wit's end with this. I've had the same TalkTalk router for a number of years and it has mostly worked fine (I had a few issues last year with kernel panic that were resolved by a firmware update but in the last few days, the router has been continually restarting with the above error message appearing in the User Log. I have spent a number of hours on webchats with TalkTalk and feel that I am being fobbed off and being asked to perform the same steps over and over again which make no difference whatsoever.

Having found the community to be extremely helpful when my kernel was panicking, I am wondering if anyone can suggest a course of action to help me fix this issue. On one of the webchats, I think the agent did a factory reset on my router remotely so not sure what firmware I have now.

Many thanks in advance,

Rob

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

KeithFrench — Sat, 17 Feb 2024 15:10:15 GMT

Which firmware is on your DG8041W, 1.05 or 1.08?

To find out, please log into the router & go to:-

Dashboard > See Internet Settings > Manage advanced settings > System Info > Device Information

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

robulon — Sat, 17 Feb 2024 15:12:49 GMT

Hi Keith,

The firmware is 1.08.

Thanks,

Rob

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

KeithFrench — Sat, 17 Feb 2024 15:18:45 GMT

OK thanks for that. That firmware has been trialled on a few customers & seems to be unstable. I have asked one of TalkTalk's support to pick your thread up and downgrade it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

robulon — Sat, 17 Feb 2024 15:21:53 GMT

Thank you Keith,

Really appreciate it.

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device ...

Debbie-TalkTalk — Mon, 19 Feb 2024 06:52:23 GMT

Hi Rob

I'm really sorry about this.

I have escalated this to our Devices Team and I will post back here as soon as I have further information.

Thanks

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

Debbie-TalkTalk — Mon, 19 Feb 2024 15:02:53 GMT

Hi Rob

Our Devices Team are making a change to your firmware shortly and I will check in again with you tomorrow morning.

Thanks

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

robulon — Mon, 19 Feb 2024 16:30:43 GMT

Thank you Debbie

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

Anonymous — Tue, 20 Feb 2024 06:34:00 GMT

Morning,

Have you noticed any change since your last post?

Thanks

Michelle

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

robulon — Tue, 20 Feb 2024 07:33:20 GMT

Hi Michelle,

I can see that the firmware has now been rolled back, and as of now, the router has been connected for just under four hours (which I assume is when the firmware change happened).

I'm going to be at work all day today but will check it gain when I get home.

Thanks,

Rob

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

Debbie-TalkTalk — Tue, 20 Feb 2024 07:37:36 GMT

Hi Rob

Thanks for keeping us updated.

I will check in again with you tomorrow morning.

Debbie

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

robulon — Tue, 20 Feb 2024 17:18:26 GMT

Hi,

So I've got home from work and checked the user log and the router has restarted a number of times due to kernel panic.

It appears that with firmware 1.05 it's going to be restarting with kernel panic and with firmware 1.08 it's going to be restarting with the alarm error - either way, it's not working as it should.

Unless there are any other suggestions, could I please be provided with an alternative router to try out?

Thanks,

Rob

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

Debbie-TalkTalk — Wed, 21 Feb 2024 06:49:27 GMT

Hi Rob

I'm speaking to the team now and I will post back this morning with further information.

Thanks

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

robulon — Wed, 21 Feb 2024 07:58:34 GMT

Thank you Debbie,

I look forward to hearing from you.

Kind regards,

Rob

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

Debbie-TalkTalk — Wed, 21 Feb 2024 09:34:42 GMT

Hi Rob

I will need to swap the router to a Sagemcom WIFI hub to resolve this issue. Are you happy for me to arrange this?

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

robulon — Wed, 21 Feb 2024 10:07:08 GMT

Hi Debbie,

Yes, that sounds great, thank you for your help.

Rob

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

Debbie-TalkTalk — Wed, 21 Feb 2024 10:16:30 GMT

Hi Rob

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

robulon — Wed, 21 Feb 2024 10:54:35 GMT

His Debbie,

Thank you for dealing with this so promptly, I will confirm once the replacement router arrives.

Kind regards,

Rob

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

Debbie-TalkTalk — Wed, 21 Feb 2024 10:57:10 GMT

Hi Rob

Ahh you're welcome and thank you 🙂

Debbie

Re: Router continually restarting with [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device res

Anonymous — Fri, 23 Feb 2024 08:01:11 GMT

Hi Rob,

Just checking back in to see if the router has arrived yet?

Thanks

Michelle