topic Re: Fibre65 digital voice adaptor in Fibre

Fibre65 digital voice adaptor

geemain — Wed, 21 Feb 2024 14:09:05 GMT

Hi,

Was recently upgraded to the fibre65 service and currently use the black sagemcomm router with the phone connected to the back. I'd like to replace the router with the eero mesh kit, looking online it looks like I will need a digital voice adaptor. Is it possible to order one of these from talktalk or will I need to buy one myself?

Re: Fibre65 digital voice adaptor

Anonymous — Wed, 21 Feb 2024 14:13:58 GMT

Hello,

Thanks for your post. We only offer the eero and digital voice adapters on certain packages. If you contact our Loyalty Team directly then they may be able to look into this for you and offer you a deal/upgrade which would include this equipment.

Thanks

Michelle

Re: Fibre65 digital voice adaptor

geemain — Wed, 21 Feb 2024 15:03:49 GMT

Thanks Michelle. I have already purchased the eero devices from Amazon so I have been using those along with the original router. If I was to buy the digital voice adaptor from amazon as well would I be able to use it with the fibre65 service I have?

Re: Fibre65 digital voice adaptor

Chris-TalkTalk — Wed, 21 Feb 2024 15:16:59 GMT

Hi geemain,

Is your package with VoIP or data only?

Chris

Re: Fibre65 digital voice adaptor

geemain — Wed, 21 Feb 2024 15:31:17 GMT

hi Chris, it was a replacement for the standard broadband and phone line so I have the phone connected to the rear voice port on the sagemcomm router. Assume that would suggest voip?

Re: Fibre65 digital voice adaptor

Chris-TalkTalk — Wed, 21 Feb 2024 15:43:04 GMT

OK thanks, and does the telephone service currently work OK?

Chris

Re: Fibre65 digital voice adaptor

geemain — Wed, 21 Feb 2024 15:47:15 GMT

Yeah it works fine at the moment.

Re: Fibre65 digital voice adaptor

Chris-TalkTalk — Wed, 21 Feb 2024 15:48:59 GMT

OK, I'll find out if the DVA will work with your service and get back to you (it will probably be tomorrow now)

Chris

Re: Fibre65 digital voice adaptor

geemain — Wed, 21 Feb 2024 15:51:34 GMT

Thanks Chris, really appreciate your help.

Re: Fibre65 digital voice adaptor

Chris-TalkTalk — Wed, 21 Feb 2024 15:54:46 GMT

No problem 🙂

Re: Fibre65 digital voice adaptor

Chris-TalkTalk — Thu, 22 Feb 2024 09:31:29 GMT

Hi geemain,

I've sent you a PM to confirm some details

Thanks

Chris

Re: Fibre65 digital voice adaptor

geemain — Thu, 22 Feb 2024 15:25:02 GMT

Hi Chris,

Sorry it's taken a while but just confirmed the details in the PM.

Re: Fibre65 digital voice adaptor

Chris-TalkTalk — Fri, 23 Feb 2024 07:23:07 GMT

Hi geemain,

Sorry, I can't see the answers to the security questions so I've PM'd you another link

Chris