topic Re: Router suddenly stopped connecting to the internet in Fibre

Router suddenly stopped connecting to the internet

csmithpark — Thu, 25 Jan 2024 16:05:08 GMT

I woke up this morning to no internet connection. After restarting the router (the sagecom type, fairly new as I've only had it a couple of months) it just sits on flashing amber & white lights for however long I leave it. Trying to connect to it through its IP gives an error and wont let me log in.

Ive setup a very old router I have and that connects to the internet fine. (though this one was replaced as it sometimes drops out)

Re: Router suddenly stopped connecting to the internet

ferguson — Thu, 25 Jan 2024 16:06:28 GMT

Have you tried connecting at the test socket? Any noticeable issues with the phoneline?

Re: Router suddenly stopped connecting to the internet

Debbie-TalkTalk — Fri, 26 Jan 2024 07:20:18 GMT

Hi csmithpark

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults. Are you happy for me to send a replacement router?

Thanks

Debbie

Re: Router suddenly stopped connecting to the internet

Debbie-TalkTalk — Mon, 29 Jan 2024 10:21:32 GMT

Hi csmithpark

Do you still need help with this?

Thanks

Re: Router suddenly stopped connecting to the internet

csmithpark — Mon, 29 Jan 2024 15:24:02 GMT

Please can you send me a new router as you offered to do in previous message.

If you would kindly confirm when it has been despatched.

Thank you

Cheryl smith

Re: Router suddenly stopped connecting to the internet

Debbie-TalkTalk — Tue, 30 Jan 2024 07:41:00 GMT

Hi Cheryl

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Router suddenly stopped connecting to the internet

csmithpark — Wed, 21 Feb 2024 15:51:12 GMT

Hello, the router arrived and seems to be working fine for now. Hopefully it doesn't die in 3 months again.

Do you want me to send the old broken router back in the bag?

Re: Router suddenly stopped connecting to the internet

Chris-TalkTalk — Wed, 21 Feb 2024 15:54:25 GMT

Hi csmithpark,

Glad to hear that the replacement router has resolved the problem, thanks for letting us know. Yes, if you could return the old router in the bag provided that would be great

Chris