topic Re: Internet Disconnecting in Fibre

Internet Disconnecting

Marie37 — Tue, 20 Feb 2024 12:54:15 GMT

Roughly once an hour my internet connection is disconnecting. I have fibre to the cabinet. The light on the router goes red and it reconnects after approximately 2 minutes. This is causing issues when I am in video calls working from home.

Do I need to login to my Sagemcom router and change the settings?

Many thanks

Marie

Re: Internet Disconnecting

Debbie-TalkTalk — Tue, 20 Feb 2024 12:55:45 GMT

Hi Marie37

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Internet Disconnecting

Debbie-TalkTalk — Thu, 22 Feb 2024 10:48:32 GMT

Hi Marie37

Do you still need help with this?

Re: Internet Disconnecting

Marie37 — Thu, 22 Feb 2024 12:52:46 GMT

I have added my name and landline number to my Community Profile.

Best wishes

Marie

Re: Internet Disconnecting

Anonymous — Thu, 22 Feb 2024 12:58:29 GMT

Hi Marie,

Thank you. I've run a test on the line which is clear, however I can see a few re-connections on the line. Is your voice service ok with no noise on the line? Does your main socket also have a test socket please?

Thanks

Michelle

Re: Internet Disconnecting

Anonymous — Tue, 27 Feb 2024 08:27:05 GMT

Hi Marie,

How are you getting on?

Thanks

Michelle