topic Re: Fibre Broadband in Fibre

Fibre Broadband

BDAL18 — Thu, 22 Feb 2024 11:14:19 GMT

Engineers have been laying cable ducts into two new properties in our area for fibre and I have been trying for years to find out when we can get the supply. I need to know how I can make contact with the department to tell me when we can get the necessary supplies.

Re: Fibre Broadband

Chris-TalkTalk — Thu, 22 Feb 2024 11:18:17 GMT

Hi BDAL18,

Which broadband package do you have with us at the moment?

Chris

Re: Fibre Broadband

vpalm — Thu, 22 Feb 2024 11:34:58 GMT

Just like to ask if I can bring my leaving date forward. There was recently a mess up with my TalkTalk phone line i.e couldn't use the phone.

Re: Fibre Broadband

Chris-TalkTalk — Thu, 22 Feb 2024 11:52:39 GMT

Hi vpalm,

You could try contacting our loyalty team - Cancel your TalkTalk service - TalkTalk Help & Support

If you then need any further assistance from the Community Team can you please start your own thread and we'll be happy to help

Chris

Re: Fibre Broadband

vpalm — Thu, 22 Feb 2024 12:23:46 GMT

Thanks very much Chris for that.

Re: Fibre Broadband

Chris-TalkTalk — Thu, 22 Feb 2024 13:08:40 GMT

No problem 🙂

Re: Fibre Broadband

vpalm — Fri, 23 Feb 2024 15:06:46 GMT

No dice with bringing the date forward. I'll have my Onebill router sitting in its box for a little longer yet. 😰

Re: Fibre Broadband

Chris-TalkTalk — Mon, 26 Feb 2024 11:10:14 GMT

Sorry hear that vpalm, thanks for letting us know

Chris

Re: Fibre Broadband

vpalm28 — Sat, 02 Mar 2024 09:46:33 GMT

Got my wifi sorted out but now my landline is no longer working. They forwarded it to Openreach but I haven't heard back

for a little while. Is there a difference between getting help with broadband and a landline fault. I wonder if you could look

into it for me.

Re: Fibre Broadband

Chris-TalkTalk — Mon, 04 Mar 2024 07:55:10 GMT

Hi vplam28,

I've replied on your thread

Chris