topic Fibre 35 speed only 17 when the information says 38 mbs available in Fibre

Fibre 35 speed only 17 when the information says 38 mbs available

Violet66 — Fri, 23 Feb 2024 15:13:21 GMT

Internet very slow

Re: Fibre 35 speed only 17 when the information says 38 mbs available

KeithFrench — Fri, 23 Feb 2024 16:19:20 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is your minimum download speed?
3. If you log into the router, what speeds are shown there (normally in the initial Dashboard area)?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Fibre 35 speed only 17 when the information says 38 mbs available

ferguson — Fri, 23 Feb 2024 16:52:58 GMT

@Violet66

Just to add: 38Mbps is the top speed available for the product. Your actual connection speed will be largely determined by the distance of the copper connection from the fibre cabinet. What guaranteed minimum speed were you advised of at the point of ordering?

Re: Fibre 35 speed only 17 when the information says 38 mbs available

Chris-TalkTalk — Mon, 26 Feb 2024 07:08:40 GMT

Hi Violet,

If you still need assistance can you please answer Keith's questions and we'll be happy to help

Chris

Re: Fibre 35 speed only 17 when the information says 38 mbs available

Anonymous — Wed, 28 Feb 2024 08:10:20 GMT

Morning Violet,

Are you still experiencing slow speeds?

Thanks

Michelle