topic Re: Router issue in Fibre

Router issue

ThortheMerciless — Thu, 22 Feb 2024 11:30:59 GMT

The light to show it's on and connected no longer works. It does show orange when it's not connected, but the lack on connection confirmation is a pain when you're having problems.

Re: Router issue

Debbie-TalkTalk — Thu, 22 Feb 2024 11:32:43 GMT

Hi ThortheMerciless

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Router issue

Debbie-TalkTalk — Fri, 23 Feb 2024 07:58:40 GMT

Hi ThortheMerciless

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Router issue

ThortheMerciless — Sat, 24 Feb 2024 08:08:04 GMT

Done.

P.S. Wasn't asked for those when registering, which seems an oversight on the part of TalkTalk.

Re: Router issue

Gliwmaeden2 — Sat, 24 Feb 2024 09:18:59 GMT

Staff will reply after the weekend, @ThortheMerciless.

The phone number and completion of personal information details are only necessary for problem solving specific to your service.

The community is also more generally a forum for sharing insight etc, and there's also a "lounge" area, so for many people the full completion of details is not an issue till it becomes essential.

Re: Router issue

Debbie-TalkTalk — Mon, 26 Feb 2024 08:05:39 GMT

Hi ThortheMerciless

Thank you for updating your Community Profile.

I've completed a line test and this is clear - No faults detected. I think we should send a different router for testing, would you like me to arrange this?

Thanks

Re: Router issue

ThortheMerciless — Wed, 28 Feb 2024 06:49:58 GMT

Yes, please.

Re: Router issue

Debbie-TalkTalk — Wed, 28 Feb 2024 07:08:03 GMT

Hi ThortheMerciless

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router issue

ThortheMerciless — Tue, 05 Mar 2024 14:25:55 GMT

Thank you. It has arrived and I just connected it. Seems to be working 100%. I assume from the (huge!) attached bag and label that you would like me to return the old one. What needs to be included? I'm assuming the router and power cable (which is different to the current), but do you need all the other wiring? It's a tight fit in the box as the current router is slightly smaller.

Re: Router issue

Debbie-TalkTalk — Tue, 05 Mar 2024 14:30:52 GMT

Hi ThortheMerciless

I'm so glad to hear that the router has arrived, thanks for letting me know 🙂

Please can you return the old router (and power cable) in the pre paid returns bag.

If you do experience any further issues then please let me know.

Thanks again.

Debbie

Re: Router issue

ThortheMerciless — Tue, 05 Mar 2024 14:39:40 GMT

Will do.

Thanks

Peter

Re: Router issue

Debbie-TalkTalk — Tue, 05 Mar 2024 14:44:23 GMT

Hi Peter

Thank you 🙂