topic Re: Talk talk website down and no internet in MK42 area in Fibre

Talk talk website down and no internet in MK42 area

Amelia8 — Tue, 20 Feb 2024 04:35:16 GMT

Since midnight today talktalk.co.uk website is down and since yesterday I lost my g.fast service.

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Tue, 20 Feb 2024 04:38:19 GMT

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Tue, 20 Feb 2024 04:39:00 GMT

Re: Talk talk website down and no internet in MK42 area

Anonymous — Tue, 20 Feb 2024 07:38:03 GMT

Hi Amelia,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Tue, 20 Feb 2024 09:33:47 GMT

Updated with the account number and telephone number

Re: Talk talk website down and no internet in MK42 area

Anonymous — Tue, 20 Feb 2024 09:41:19 GMT

Morning,

Thank you. It is showing that there is a possible outage in your area so I've contacted our Network Team for an update now and will post back as soon as I have more information to share.

EDIT - The team have advised that Openreach are working to resolve the fault and the estimated completion date is currently 21/02.

Thanks

Michelle

Re: Talk talk website down and no internet in MK42 area

Anonymous — Wed, 21 Feb 2024 06:43:42 GMT

Hi Amelia,

I'll check again later on today for an update on this fault for you.

Thanks

Michelle

Re: Talk talk website down and no internet in MK42 area

Anonymous — Wed, 21 Feb 2024 12:48:32 GMT

Good afternoon,

No additional updates as yet. We'll keep monitoring this and will post back as soon as we have a further update.

Thanks

Michelle

Re: Talk talk website down and no internet in MK42 area

Anonymous — Thu, 22 Feb 2024 07:22:52 GMT

Morning Amelia,

I've checked back in with the team now and Openreach are still working to resolve this fault. The estimated completion date is now 23/02. I'll check this again first thing in the morning for any additional updates.

Thanks

Michelle

Re: Talk talk website down and no internet in MK42 area

Anonymous — Fri, 23 Feb 2024 07:13:04 GMT

Good morning Amelia,

No additional updates as yet. I'll check this again this afternoon.

Thanks

Michelle

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Fri, 23 Feb 2024 10:20:10 GMT

Morning Michelle

Just got the following update from Openreach:

the latest update the task linked with an Major Service Outage & incident ID AF-IE-2321479459).Incident Title-faulty primary cross connection point . 247 end users are affected . The earliest possible Completion Date is 23/02/24,

From 10:14 today I have the internet is back and hopefully stays that way. as yesterday the Internet was back around 17.30 for about an hour and then went out until now.

Thanks

Amelia

Re: Talk talk website down and no internet in MK42 area

Anonymous — Fri, 23 Feb 2024 10:31:10 GMT

Hi Amelia,

Thanks for the update and hopefully the fault has been fully resolved. We'll check back in with you on Monday morning just to ensure that everything is ok.

Thanks

Michelle

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Sat, 24 Feb 2024 10:16:20 GMT

I noticed internet was out around 3 am today and is still out.

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Sat, 24 Feb 2024 14:21:31 GMT

as of 14:20 internet is back again

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Sun, 25 Feb 2024 09:36:32 GMT

Lost Internet on 24/02 around 6PM Service resumed 25/02 around 9AM

Re: Talk talk website down and no internet in MK42 area

Chris-TalkTalk — Mon, 26 Feb 2024 08:32:15 GMT

Hi Amelia8,

How has it been since your last post?

Chris

Re: Talk talk website down and no internet in MK42 area

Anonymous — Wed, 28 Feb 2024 08:02:00 GMT

Morning Amelia,

How has your connection been since your last post?

Thanks

Michelle

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Wed, 28 Feb 2024 10:20:02 GMT

Morning

Internet was out on Monday and Tuesday night. Since This morning the issue appears to be fixed.

Speed test results are fine, but still unable to run the TalkTalk connection test tool to confirm.

Re: Talk talk website down and no internet in MK42 area

Amelia8 — Wed, 28 Feb 2024 10:16:22 GMT

Internet was out on Monday and Tuesday night. Since This morning the issue appears to be fixed.

Speed test results are fine, but still unable to run the TalkTalk connection test tool to confirm.

Re: Talk talk website down and no internet in MK42 area

Anonymous — Wed, 28 Feb 2024 10:21:03 GMT

Hi Amelia,

I've checked and the outage has not fully closed as yet. I've asked the team now for an update on this and will post back shortly.

Michelle