topic Re: Router Randomly resets every so often. Attached Log in Fibre

Router Randomly resets every so often. Attached Log

MariaGoltyakova — Sun, 25 Feb 2024 01:44:37 GMT

Router Info:

Device Type: DG8041W
CPE Description: EchoLife DG8041W Home Gateway

SN: 2153035991QUL5130706

Hardware Version: l.0.01

Software Version: v1.08t

Log entries that I believe indicate the problem:

2024-02-24 22:56:12 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

2024-02-25 01:01:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

As mentioned in the subject line, router keeps resetting itself every so often, no noticeable pattern. Has been doing so for the last couple of weeks.

Please assist.

Re: Router Randomly resets every so often. Attached Log

KeithFrench — Sun, 25 Feb 2024 13:20:24 GMT

This firmware is known to be unstable, I have asked one of TalkTalk's support to pick your thread up and decide the best way forward.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router Randomly resets every so often. Attached Log

Debbie-TalkTalk — Mon, 26 Feb 2024 07:11:20 GMT

Hi MariaGoltyakova

I'm really sorry about this.

I will need to send you a different make and model of router (Sagemcom) Are you happy for me to arrange this?

Thanks

Re: Router Randomly resets every so often. Attached Log

MariaGoltyakova — Mon, 26 Feb 2024 08:08:36 GMT

Yes please go ahead

Re: Router Randomly resets every so often. Attached Log

Debbie-TalkTalk — Mon, 26 Feb 2024 08:46:25 GMT

Hi MariaGoltyakova

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Router Randomly resets every so often. Attached Log

Anonymous — Wed, 28 Feb 2024 08:00:10 GMT

Hi Maria,

Just checking back in to see how you're getting on?

Thanks

Michelle 🙂