topic Re: Wifi keeps dropping in Fibre

Wifi keeps dropping

Prim16 — Mon, 26 Feb 2024 08:15:34 GMT

Hello my WiFi connection keeps dropping. This has been happening since the 16th February. I have been in touch by the chat facility twice and a update of firmware was done to the hub the line was being tested and monitored for 24 hours but I am still having disconnections. Where the router will flash red then reconnect. Could I have some help with this please. Thanks.

Re: Wifi keeps dropping

Debbie-TalkTalk — Mon, 26 Feb 2024 08:39:37 GMT

Hi Prim16

I'm really sorry to hear this.

The line tests are clear - No faults detected.

I think we will need to send a different make and model of router. Are you happy for me to arrange this?

Thanks

Re: Wifi keeps dropping

Prim16 — Mon, 26 Feb 2024 08:50:01 GMT

That's great thanks I am happy to try that.

Re: Wifi keeps dropping

Debbie-TalkTalk — Mon, 26 Feb 2024 09:00:45 GMT

Hi Prim16

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Re: Wifi keeps dropping

Prim16 — Mon, 26 Feb 2024 19:44:09 GMT

Thank you Debbie I will do.

Re: Wifi keeps dropping

Anonymous — Tue, 27 Feb 2024 08:15:53 GMT

Morning,

Great, thank you 🙂 We'll also check back in with you in a couple of days.

Michelle

Re: Wifi keeps dropping

Debbie-TalkTalk — Thu, 29 Feb 2024 09:51:50 GMT

Hi Prim16

Have you received the replacement router?

Re: Wifi keeps dropping

Prim16 — Thu, 29 Feb 2024 09:56:32 GMT

Hello

no unfortunately it was supposed to be delivered yesterday but yodel didn't deliver it.

Re: Wifi keeps dropping

Debbie-TalkTalk — Thu, 29 Feb 2024 10:03:16 GMT

Hi Prim16

I'm really sorry to hear this.

If you haven't received this by the end of today then please let me know.

Thanks

Debbie

Re: Wifi keeps dropping

Prim16 — Thu, 29 Feb 2024 14:12:29 GMT

The router has now been delivered I will set it up tonight and see how it goes over the next few days.

Re: Wifi keeps dropping

Debbie-TalkTalk — Thu, 29 Feb 2024 14:14:10 GMT

Hi Prim16

That's great 🙂

I will check in again with you on Monday to see how the connection has been over the weekend.

Thanks again.

Debbie

Re: Wifi keeps dropping

Debbie-TalkTalk — Mon, 04 Mar 2024 14:22:31 GMT

Hi Prim16

How's the connection been over the weekend?

Re: Wifi keeps dropping

Prim16 — Mon, 04 Mar 2024 16:34:32 GMT

Hi its been much more stable thanks I haven't noticed any disconnections with the new router.

Re: Wifi keeps dropping

Debbie-TalkTalk — Tue, 05 Mar 2024 06:41:36 GMT

Hi Prim16

I'm so glad to hear this 🙂

Please let us know if you do experience any further issues.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie