topic Re: Router in Fibre

Router

Keifer — Thu, 22 Feb 2024 12:11:38 GMT

White light is not working on my router

Re: Router

Anonymous — Thu, 22 Feb 2024 12:12:47 GMT

Hi Keifer,

Can I just confirm, is your connection also not working or just the light on the router?

Thanks

Michelle

Re: Router

Keifer — Thu, 22 Feb 2024 12:15:31 GMT

Yes I have a connection

Re: Router

Debbie-TalkTalk — Thu, 22 Feb 2024 13:02:38 GMT

Hi Keifer

Would you like me to send a replacement router?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Router

Keifer — Thu, 22 Feb 2024 13:08:29 GMT

Yes please

Re: Router

Debbie-TalkTalk — Thu, 22 Feb 2024 13:14:16 GMT

Hi Keifer

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Router

Keifer — Thu, 22 Feb 2024 13:16:21 GMT

Thank you very much for your help, have a nice rest of the day 😀

Re: Router

Debbie-TalkTalk — Thu, 22 Feb 2024 13:18:58 GMT

Hi Keifer

Ahh thank you, You too 🙂

Re: Router

Debbie-TalkTalk — Mon, 26 Feb 2024 10:47:37 GMT

Hi Keifer

Have you received the replacement router?

Re: Router

Keifer — Mon, 26 Feb 2024 11:41:16 GMT

Hi yes new router received and all up and running thank you

Re: Router

Karl-TalkTalk — Mon, 26 Feb 2024 11:45:53 GMT

That's great, thanks for letting us know.

Regards,

Karl.