topic Re: Can’t connect to any website/app in Fibre

Can’t connect to any website/app

Choice — Mon, 08 Jan 2024 00:53:12 GMT

Hey,

i’m needing some help as for some reason all my apps and websites have become useless as my talktalk WiFi is stating “

This site can't provide a secure connection

dictionary.cambridge.org sent an invalid response.

ERR_SSL_PROTOCOL_ERROR”

meanwhile facebook, outlook, YouTube or online games

on my PC won’t load at all.

This is an issue on WiFi only and is happening for me and my partner. Nothing is working. Any idea how to fix this? Everything was fine until an hour ago.

talktalk’s own page won’t even load up on their WiFi.

Re: Can’t connect to any website/app

Anonymous — Mon, 08 Jan 2024 08:12:19 GMT

Good morning,

I'm sorry to hear this. Have you tried powering down the router for a full 30 minutes and then tried this again as this will reset the current session?

Thanks

Michelle

Re: Can’t connect to any website/app

Choice — Mon, 08 Jan 2024 08:46:24 GMT

Hey Michelle,

I can confirm I reset the router for half an hour and nothing worked. The internet was unusable the entire night time and unable to connect the modem to the “WAN” connection after the reset.

the internet has started working again this morning roughly 7:30am, but was unusable from 11:40ish until then.
As before waking up for work at 6am it still didn’t function until I before I left for work at 8am.

Re: Can’t connect to any website/app

Anonymous — Mon, 08 Jan 2024 08:52:07 GMT

Hi again,

I'm sorry to hear this. So just to confirm, it's now working at the moment?

Thanks

Michelle

Re: Can’t connect to any website/app

Choice — Mon, 15 Jan 2024 00:10:46 GMT

Hey Michelle,

the problem is happening again. Always seems to happen at night.

I was just doing some late night work which got halted on when suddenly I got prompted to connect to the internet.

which I am yes, but again my devices are displaying the following messages and I have to resort to using my 4/5G mobile data so I’m not going to get much work done.

i have added the following photos to display the issue on my laptop which I use for work. Tried accessing multiple websites but again , didn’t prevail.

Re: Can’t connect to any website/app

Anonymous — Mon, 15 Jan 2024 07:43:17 GMT

Morning,

Can I just confirm, are you using HomeSafe or KidSafe? Could you log into your My Account and check the settings please to see if there any timers set.

Thanks

Michelle

Re: Can’t connect to any website/app

Choice — Mon, 15 Jan 2024 07:50:29 GMT

Hey,

no I only started my broadband a month ago and haven’t activated any safety measures on the device except what came standard as me and my partner don’t have kids, I didn’t find a need to block any sites.

Re: Can’t connect to any website/app

Anonymous — Mon, 15 Jan 2024 07:53:44 GMT

Hi,

Ok, would it be possible to log into your My Account just to check this please? Does it seem to happen at the same time every night? Does it happen on all devices at the same time?

Thanks

Michelle

Re: Can’t connect to any website/app

Choice — Mon, 12 Feb 2024 00:23:19 GMT

Yes, I have.

after resetting the route for longer than 10 minutes it then doesn’t connect to the internet until morning. Which really doesn’t make a difference as the internet is inaccessible.

regards

kamil

Re: Can’t connect to any website/app

Choice — Mon, 12 Feb 2024 00:28:42 GMT

This has happened again. And here I am again in my 4G giffgaff internet.

the internet keeps cutting out at midnight and no safe kid or whatever option is on. This is starting to become very irritating.

It is getting tiresome now.

Every single evening, around midnight my internet just disconnects. Router says it is still connected all the time,. If i am watching netflix, or playing on the computer online, that all disconnects laptop and mobile disconnect also.

It then takes roughly 5-7 hours to reconnect For it to come back online. I have tried resetting router, it then struggles to reconnect to the internet and if it does - it still doesn’t allow me to connect to anything . Was watching some late night shows with the missies as she came back from a business trip and we were having a chill evening for the internet to cut out mid episode again. And same problem again. Insecure connection? I have checked everything from the safety stuff to logging in as an admin and checking permissions and there should be no underlying issue. So why does this keep happening?

Re: Can’t connect to any website/app

Chris-TalkTalk — Mon, 12 Feb 2024 15:08:29 GMT

Hi Choice,

Do you have another router that you can test with? If not then we can arrange to send one

Chris

Re: Can’t connect to any website/app

Choice — Mon, 12 Feb 2024 15:41:41 GMT

I’ve only got the one router as I’ve been with the provider for almost 2 months now. If you’d be able to arrange a new one to be sent out which I could test with?
regards

kamil

Re: Can’t connect to any website/app

Debbie-TalkTalk — Tue, 13 Feb 2024 06:36:26 GMT

Hi Choice

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Can’t connect to any website/app

Choice — Tue, 13 Feb 2024 08:45:06 GMT

Hey,

i have just updated my information now,

regards

kamil P Szynklewski

Re: Can’t connect to any website/app

Debbie-TalkTalk — Tue, 13 Feb 2024 08:50:28 GMT

Hi Choice

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Can’t connect to any website/app

Debbie-TalkTalk — Fri, 16 Feb 2024 09:15:40 GMT

Hi Choice

Have you received the router?

Thanks

Re: Can’t connect to any website/app

Choice — Mon, 19 Feb 2024 00:15:00 GMT

Hey Debbie,

The internet has just cut out again with the new router.

I’m sorry but this is just ridiculous .

is it a possibility for you to cancel my 18-month contract at all? Because I don’t want to pay for an internet that keeps failing me when I need it the most and I pay quite a sum for it. £40 isn’t cheap for a internet that keeps cutting out, and apparently there’s an issue with my line since I got the internet whenever I check my “connection”.

this is absolutely ridiculous. This is on mobile, computer and every other device I have - even my thermostat from Google which is connected to the internet alongside my smart TV.

everything becomes useless at these hours until 8am.

Re: Can’t connect to any website/app

Choice — Mon, 19 Feb 2024 00:37:41 GMT

If I reset the router it can’t connect to the internet at all.

This happens too often for it to continue, I shouldn’t be locked out from an internet I pay £40 and no one else has access to except my mrs’s

Re: Can’t connect to any website/app

Chris-TalkTalk — Mon, 19 Feb 2024 08:25:18 GMT

Hi Choice,

Are both devices connected to your router by Ethernet cable and wifi affected?

Chris

Re: Can’t connect to any website/app

Choice — Tue, 20 Feb 2024 12:02:23 GMT

Hey,

Yes, WiFi connection and Ethernet cable connection are affected.