topic Re: Charged for Replacement Router in Fibre

Charged for Replacement Router

EdHodson — Mon, 26 Feb 2024 08:18:11 GMT

Hi,

My latest bill (23/02/2024) includes a £60 charge for a router and a £9.95 charge for delivery of the router.

This was to replace a defective router that was returned to Talk Talk. Please check the case details and you will find that it was confirmed and agreed by the operator to send a replacement at no charge.

Please arrange refund or credit of the router and delivery charges, totalling £69.95.

Best Regards,

Re: Charged for Replacement Router

Arne-TalkTalk — Tue, 27 Feb 2024 12:06:25 GMT

Hi EdHodson

The charges for the router has been credited to the account, you can request a refund via My Account.

Regards

Re: Charged for Replacement Router

EdHodson — Tue, 27 Feb 2024 12:14:07 GMT

Many thanks Arne

Re: Charged for Replacement Router

Arne-TalkTalk — Tue, 27 Feb 2024 12:40:12 GMT

No problem.