topic Re: Router DG8041W restart kernel panic in Fibre

Router DG8041W restart kernel panic

skilly28 — Sun, 25 Feb 2024 09:17:34 GMT

Router details:

Device Type: DG8041W

Description: EchoLife DG8041W Home Gateway

Hardware Version: I.1.01

Software Version: v1.05t

Router is restarting regularly, sometimes multiple times a day with a kernel panic alarm.

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

Would a firmware update resolve this?

Thanks.

Re: Router DG8041W restart kernel panic

KeithFrench — Sun, 25 Feb 2024 13:16:43 GMT

Possibly, there is a lot of issues with this router's firmware, so I have asked one of TalkTalk's support to pick your thread up and advise on the best way forward.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router DG8041W restart kernel panic

Debbie-TalkTalk — Mon, 26 Feb 2024 07:16:08 GMT

Hi skilly28

I'm really sorry about this.

I will need to send you a different make and model of router (Sagemcom WIFI hub) to resolve this issue. Are you happy for me to arrange this?

Thanks

Re: Router DG8041W restart kernel panic

skilly28 — Mon, 26 Feb 2024 15:12:16 GMT

Hi Debbie,

Thanks for your reply. That would be great if you could arrange it.

Thanks.

Re: Router DG8041W restart kernel panic

Chris-TalkTalk — Mon, 26 Feb 2024 15:28:57 GMT

Hi skilly28,

I've ordered the replacement router, it should be with you within a couple of days

Chris

Re: Router DG8041W restart kernel panic

Anonymous — Wed, 28 Feb 2024 07:53:23 GMT

Good morning,

Just checking back in to see if the router has arrived?

Thanks

Michelle

Re: Router DG8041W restart kernel panic

skilly28 — Wed, 28 Feb 2024 20:10:00 GMT

Hi Michelle,

The new router arrived today. Thanks for sending it out.

Re: Router DG8041W restart kernel panic

Debbie-TalkTalk — Thu, 29 Feb 2024 06:35:41 GMT

Hi skilly28

Thanks for letting us know 🙂

If you do experience any further issues then please post back on this thread to let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie