topic Re: WiFi Optimisation in Fibre

WiFi Optimisation

NaomiCl — Wed, 28 Feb 2024 21:01:44 GMT

Hi,

I have been having trouble with Sonos speakers dropping out since I got a replacement router.

After looking at various solutions and to no avail Sonos have eventually come back with this message…

”I appreciate your patience, and I apologize for the inconvenience you've been experiencing with your Sonos Roams. After consulting with our specialists and reviewing your previous support case, I conducted some research in our database and came across a potential solution that has helped other users facing similar issues with Sagemcom FAST5364 routers.

Several users in the TalkTalk community reported that disabling a feature called "WIFI optimization" on the router resolved their Sonos connectivity problems. This feature is enabled by default, and only your Internet Service Provider (ISP), TalkTalk in this case, can disable it.

I recommend giving TalkTalk a call and explaining the situation. Ask them to disable the "WIFI optimization" feature on your router. This might resolve the connectivity issues you've been facing with your Sonos Roams.

For more information and experiences from other users, you can visit the following link on the TalkTalk community: Link to TalkTalk Community Sonos Issue.

I hope this solution proves helpful in resolving the problem with your Sonos Roams. If you encounter any further issues or have additional questions, please feel free to reach out.”

I have contacted TalkTalk chat but got no help in reviewing this solution.

Would turning off WiFi optimisation help? Any help or advice would be gratefully appreciate. Thanks

Re: WiFi Optimisation

Debbie-TalkTalk — Thu, 29 Feb 2024 07:36:20 GMT

Hi NaomiCl

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

Thanks

Debbie

Re: WiFi Optimisation

NaomiCl — Thu, 29 Feb 2024 11:36:23 GMT

Hi Debbie, name and landline have been added.

Re: WiFi Optimisation

Debbie-TalkTalk — Thu, 29 Feb 2024 11:39:30 GMT

Hi NaomiCl

Thank you 🙂

I've switched the WIFI optimisation off, please let us know how the connection compares.

Debbie

Re: WiFi Optimisation

NaomiCl — Thu, 29 Feb 2024 11:44:51 GMT

Thanks Debbie. We will see how it performs over the weekend and reply on Monday.

Re: WiFi Optimisation

Debbie-TalkTalk — Thu, 29 Feb 2024 11:45:52 GMT

Hi NaomiCl

Thank you 🙂

Debbie

Re: WiFi Optimisation

Debbie-TalkTalk — Mon, 04 Mar 2024 07:57:22 GMT

Hi NaomiCl

How's the connection been over the weekend?

Re: WiFi Optimisation

NaomiCl — Mon, 04 Mar 2024 11:42:40 GMT

Hi Debbie, The connection has been good. Sonos appears to be more stable too. Thanks for your help. Naomi

Re: WiFi Optimisation

Debbie-TalkTalk — Mon, 04 Mar 2024 11:45:24 GMT

Hi Naomi

That's great news, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie