topic Re: Internet Dropping Connection in Fibre

Internet Dropping Connection

maonayze1 — Thu, 29 Feb 2024 11:39:58 GMT

I usually have little to no issues with my connection to the internet. However in the last two weeks its started to drop quite often. Over the last few days the connection has started to drop every 5 or 10 minutes, sometimes I can watch a whole movie then it drops again. The router light goes amber (Flashing) when the connection drops and picks up and back to white after about 5 minutes. I have run a TalkTalk Health Check and the report says there is a problem with my line. They sent an engineer who tested the line and did some rewiring in the small box on the wall. He tested again and said that my speed had come back to normal and we left it at that. It was rock solid all day and I thought that it was now fixed. Unfortunately it started disconnecting again the evening after and disconnected about 6 times in the space of an hour. I'm beginning to think it is now the router that maybe at fault and after reading some of the posts on the community I was wondering if I could get a new router to test this theory out. Thanks

Re: Internet Dropping Connection

Debbie-TalkTalk — Thu, 29 Feb 2024 11:44:10 GMT

Hi maonayze1

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Internet Dropping Connection

maonayze1 — Fri, 01 Mar 2024 08:24:29 GMT

Okay, Will do. Thanks

Re: Internet Dropping Connection

Debbie-TalkTalk — Fri, 01 Mar 2024 08:26:08 GMT

Hi maonayze1

Thank you. Please let us know how you get on.

Debbie

Re: Internet Dropping Connection

Debbie-TalkTalk — Mon, 04 Mar 2024 08:31:05 GMT

Hi maonayze1

Have you received the router?