topic Re: Internet down in Fibre

Internet down (Updated because it won't let me reply to thread)

Infernalw — Mon, 04 Mar 2024 08:12:45 GMT

Evening all.

My internet went down some time ago. Usually when it does this it comes back after about 15 mins but it hasn't this time.

G-fast modem has lights 1 and 4 on, meaning it's not detecting any internet.

I don't have a landline phone for like testing purposes, or any spare cables.

Can somebody run me a line test please?

Many thanks in advance.

Edit: 4/3/24: Editing the thread because I can't reply to it for some reason.

This isn't fixed yet. It came back up for a short while but went down again. Live chat said on Saturday that there was an issue at the exchange and that an engineer had been sent, but it's still down Monday morning.

Re: Internet down

ferguson — Fri, 01 Mar 2024 16:33:10 GMT

Unfortunately the support team here are unlikely to pick this up until Monday at the earliest as thet won't be back online before then. In the meantime, have you trird contacting customer services directly?

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Internet down [SOLVED]

Anonymous — Mon, 04 Mar 2024 06:46:43 GMT

Good morning,

I'm sorry for the delay. Is your connection still ok since your last post?

Thanks

Michelle