TalkTalk booking wrong engineer

Danielius — Sat, 02 Mar 2024 08:59:49 GMT

Hello, so i have an problem with my talktalk already for 1month, My go live was 23rd date from that day i dont have any service and its not working, i was speaking with them that i dont have an internet at my home i got a engineer (openreach) coming to my house and telling me sorry we can't help you because our line is going from back and cityfibre line is going from front, then i messaged talktalk explaining everything and today i had engineer again from openreach i even mentioned to talktalk i need CITYFIBRE engineer who can help me, but no i got again openreach engineer who just checked and explained me thats talktalk fault and he can't do nothing, so right now i am almost a month no internet speaking everyday with consultant just try explain them that i need cityfibre help and not a openreach because our line is different. Please help me its so much stress here just feels like all they want just write with me, mostly in a day i speaking 1-2hours with them..

Re: TalkTalk booking wrong engineer

Anonymous — Mon, 04 Mar 2024 07:56:12 GMT

Morning,

Can I just confirm, do you have 2 separate lines installed by CityFibre and Openreach?

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

topic Re: TalkTalk booking wrong engineer in Fibre

TalkTalk booking wrong engineer

Re: TalkTalk booking wrong engineer