topic Re: Download speed less than half I was getting. in Fibre

Download speed less than half I was getting.

hootrz — Sun, 03 Mar 2024 17:50:57 GMT

My download speed has dropped to well under half, it has went from 38mb to only 11mb. I am on Fibre 65.

I also have a noisy telephone landline with hissing and crackling and a very faint dialling tone.

Can anyone help please.

Cheers

Re: Download speed less than half I was getting.

KeithFrench — Sun, 03 Mar 2024 21:53:10 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you as it is probably all caused by a line fault.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Mon, 04 Mar 2024 07:27:44 GMT

Hi hootrz

I'm sorry to hear this.

I've completed a line test and this has detected a potential fault towards the property.

Would it be possible to remove everything from the line including faceplate, phone and router for 30 minutes so I can run another line test with everything removed?

Re: Download speed less than half I was getting.

hootrz — Mon, 04 Mar 2024 09:37:14 GMT

Hi Debbie do you still want me to remove everything connected to my line so you can do a line test?

I have just done another speed test today and the download speed has dropped to only 1 megabyte now.

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Mon, 04 Mar 2024 09:39:43 GMT

Hi @hootrz

Yes please, will it be ok for me to run this test at 10am (with everything removed)

Re: Download speed less than half I was getting.

hootrz — Mon, 04 Mar 2024 09:47:20 GMT

Hi, yes 10am will be fine.

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Mon, 04 Mar 2024 09:52:58 GMT

Hi @hootrz

Thank you. I will start the line test at 10am and I will post back to confirm once it's been completed. It shouldn't take longer than 10 minutes.

Thanks again.

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Mon, 04 Mar 2024 10:04:52 GMT

Hi @hootrz

The line test is detecting the same fault (potential line fault towards the property)

Openreach are requesting that we arrange an Openreach engineer visit. Would you like me to arrange this visit?

You can now re connect your equipment back to the line, thank you.

Re: Download speed less than half I was getting.

hootrz — Mon, 04 Mar 2024 10:55:10 GMT

Yes can you arrange an engineer visit please.

How will I get to know the date they are coming?

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Mon, 04 Mar 2024 10:58:15 GMT

Hi hootrz

I will arrange this visit for you.

Please can you provide your availability AM and PM? I will book the first available visit.

Can you also confirm potential engineer charges Engineer charges

Re: Download speed less than half I was getting.

hootrz — Mon, 04 Mar 2024 11:13:17 GMT

Hi debbie.

Monday to friday I am available between 3.30pm and 8.00pm

at weekends I am available anytime.

I can arrange a day off work if I need to.

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Mon, 04 Mar 2024 11:17:40 GMT

Hi hootrz

I will try for a weekend visit first. If there are none available, should I book a week day appointment or wait for you to provide the date first?

Re: Download speed less than half I was getting.

hootrz — Mon, 04 Mar 2024 11:23:19 GMT

Hi, yes book a weekday appointment if they cannot do a weekend one.

Between 13:00 – 18:00 would be better for me if possible.

Thanks.

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Mon, 04 Mar 2024 11:33:24 GMT

Hi hootrz

Thanks for your reply.

I've checked and unfortunately there are no weekend appointments showing in your area.

I have booked in the visit for Wednesday 06/03 PM (1pm - 6pm)

Will this date and time be ok?

Re: Download speed less than half I was getting.

hootrz — Mon, 04 Mar 2024 11:40:30 GMT

Hi Debbie, yes that date and time will be ok.

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Mon, 04 Mar 2024 11:44:17 GMT

Hi hootrz

Thanks for confirming. Please let us know how you get on following the engineer visit.

Debbie

Re: Download speed less than half I was getting.

hootrz — Wed, 06 Mar 2024 17:07:12 GMT

The openreach engineer has just fixed the line fault today.

He said the line fault was 200 metres away from the house, he went and found a bad connection where water had got in, he also said when he pulled the connection to test it, it came away in his hand.

All sorted now😁

Thanks Debbie.

Re: Download speed less than half I was getting.

Debbie-TalkTalk — Thu, 07 Mar 2024 06:50:11 GMT

Hi hootrz

I'm so glad to hear that this fault has been resolved, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Download speed less than half I was getting.

Baz86 — Tue, 28 Jan 2025 14:56:22 GMT

Can someone help?please

Re: Download speed less than half I was getting.

Anonymous — Wed, 29 Jan 2025 06:57:11 GMT

Hi @Baz86

Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle