topic Re: Power supply failed on Gfast modem in Fibre

Power supply failed on Gfast modem

Jamiejvb — Thu, 29 Feb 2024 07:48:07 GMT

The power supply on our Gfast modem has failed. I need it to be working. Where can I get a new one?

Re: Power supply failed on Gfast modem

Debbie-TalkTalk — Thu, 29 Feb 2024 07:52:13 GMT

Hi Jamiejvb

I'm sorry to hear this.

As this is Openreach maintained equipment then we would need to arrange an engineer visit to replace the modem and power supply.

Would you like me to arrange this visit?

Re: Power supply failed on Gfast modem

Jamiejvb — Thu, 29 Feb 2024 08:42:43 GMT

Yes please Debbie-TalkTalk. What info do you need?

Re: Power supply failed on Gfast modem

Jamiejvb — Thu, 29 Feb 2024 08:43:44 GMT

Yes please Debbie-TalkTalk. See above - I'm having trouble replying.

Re: Power supply failed on Gfast modem

Jamiejvb — Thu, 29 Feb 2024 09:41:34 GMT

My partner spoke to tech support and they sorted a replacement/engineer visit.

Re: Power supply failed on Gfast modem

Debbie-TalkTalk — Thu, 29 Feb 2024 09:50:30 GMT

Hi Jamiejvb

That's great, thanks for letting me know.

Debbie

Re: Power supply failed on Gfast modem

Debbie-TalkTalk — Mon, 04 Mar 2024 13:23:33 GMT

Hi Jamiejvb

How are you getting on? Has the fault been resolved?

Re: Power supply failed on Gfast modem

Jamiejvb — Mon, 04 Mar 2024 13:51:30 GMT

It's not been resolved. I had to find a spare ac adapter and I'm using that. The ticket was set to resolve but I'm assured that I will be getting a replacment sent, well that's what my partner was told. She was told 2-3 days before arrival, and we are on day 2.

Do you need the reference of the ticket?

Re: Power supply failed on Gfast modem

Debbie-TalkTalk — Mon, 04 Mar 2024 13:52:36 GMT

Hi Jamiejvb

Did they advise that replacement modem or cables would be sent?

Re: Power supply failed on Gfast modem

Jamiejvb — Mon, 04 Mar 2024 14:22:23 GMT

2-3 days from Thursday so assuming COP tomorrow. I PM'd you the ref. We have to give them time to send a replacement. Don't know if this is a full replacement or a adapter only.

Re: Power supply failed on Gfast modem

Jamiejvb — Tue, 05 Mar 2024 07:48:41 GMT

This is the problem, no-one can commit to a time or date. It's really frustrating. My view is, we won't get a replacement and we will have to chase this down. The emphasis at TalkTalk really feels like it's down to the customer. As I said it's day 3 today so I'm hoping it arrives.

We also have a billing query that no-one seems to be able to fix too. I posted about it but no response.

Re: Power supply failed on Gfast modem

Chris-TalkTalk — Tue, 05 Mar 2024 08:29:21 GMT

Hi Jamiejvb,

I've replied to your PM

Chris