topic Re: Frequencies to 2.4 GHz and 5GHz in Fibre

Frequencies to 2.4 GHz and 5GHz

3200380245 — Mon, 04 Mar 2024 10:13:32 GMT

We are unable to use our printer so the frequency needs to be split.

we have been onto HP support and they have asked us to get in touch with you

Re: Frequencies to 2.4 GHz and 5GHz

Debbie-TalkTalk — Mon, 04 Mar 2024 10:17:53 GMT

Are you unable to split the SSID's if you log into the router?

Re: Frequencies to 2.4 GHz and 5GHz

3200380245 — Mon, 04 Mar 2024 10:22:28 GMT

No we cant do this

Re: Frequencies to 2.4 GHz and 5GHz

Debbie-TalkTalk — Mon, 04 Mar 2024 10:33:45 GMT

Ok, are you able to log into the router admin page?

Re: Frequencies to 2.4 GHz and 5GHz

KeithFrench — Mon, 04 Mar 2024 14:57:43 GMT

What make/model of router are you using? I cannot see why you would need to split the SSIDs, if the printer only works on the 2.4GHz band, then it won't know anything at all about the 5GHz band. Please can you explain exactly what the problem is & what error messages if at all do you get?

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.