topic Re: Internet speed is slow and intermittent in Fibre

Internet speed is slow and intermittent

Elphev — Mon, 04 Mar 2024 11:25:23 GMT

Hi my internet has been running very slow and keeps losing connection

Re: Internet speed is slow and intermittent

Debbie-TalkTalk — Mon, 04 Mar 2024 11:38:38 GMT

Hi Elphev

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet speed is slow and intermittent

Elphev — Mon, 04 Mar 2024 11:54:55 GMT

Ok I have done this

Re: Internet speed is slow and intermittent

Chris-TalkTalk — Mon, 04 Mar 2024 12:46:02 GMT

Hi Elphev,

Sync speed looks OK and connection looks pretty stable. Do the lights change on your router when the connection drops

Chris

Re: Internet speed is slow and intermittent

Elphev — Mon, 04 Mar 2024 13:43:53 GMT

Yes the lights flash orange and also when I do a speed test it's less than half of what I'm supposed to be having

Re: Internet speed is slow and intermittent

Chris-TalkTalk — Mon, 04 Mar 2024 13:53:13 GMT

OK, could you dial 17070 from your TalkTalk landline and confirm that the number read back to you is your TalkTalk landline telephone number

Chris

Re: Internet speed is slow and intermittent

Elphev — Mon, 04 Mar 2024 14:05:07 GMT

Yes It is the landline phone number

Re: Internet speed is slow and intermittent

Chris-TalkTalk — Mon, 04 Mar 2024 14:30:59 GMT

OK thanks. Could you run a couple of speed tests at least 10 minutes apart on fast.com and let us know what the results are

Chris

Re: Internet speed is slow and intermittent

Elphev — Mon, 04 Mar 2024 15:09:39 GMT

So it's basically bouncing between 35mbps and 55mbps

Re: Internet speed is slow and intermittent

Anonymous — Tue, 05 Mar 2024 06:50:34 GMT

Morning,

Thanks for trying this. Do you have an alternative router that you can test with to rule this out? If not then I think we should send a replacement router for testing purposes to see how this compares?

Thanks

Michelle

Re: Internet speed is slow and intermittent

Elphev — Tue, 05 Mar 2024 09:08:45 GMT

No I do not have another router available to test this

Re: Internet speed is slow and intermittent

Debbie-TalkTalk — Tue, 05 Mar 2024 09:23:28 GMT

Hi Elphev

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Internet speed is slow and intermittent

Debbie-TalkTalk — Fri, 08 Mar 2024 08:30:35 GMT

Hi Elphev

Have you received the replacement router?

Re: Internet speed is slow and intermittent

Elphev — Fri, 08 Mar 2024 10:38:33 GMT

Yes I have

Re: Internet speed is slow and intermittent

Debbie-TalkTalk — Fri, 08 Mar 2024 10:48:31 GMT

Hi Elphev

How's the connection been with the new router connected?

Re: Internet speed is slow and intermittent

Elphev — Fri, 08 Mar 2024 11:05:25 GMT

It's working better now thank you

Re: Internet speed is slow and intermittent

Debbie-TalkTalk — Fri, 08 Mar 2024 11:07:55 GMT

Hi Elphev

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

Re: Internet speed is slow and intermittent

Rachymac — Sun, 24 Nov 2024 08:35:30 GMT

Hi there good morning our internet won’t work for us

Re: Internet speed is slow and intermittent

Anonymous — Mon, 25 Nov 2024 06:46:41 GMT

Hi @Rachymac

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle