topic Re: Broadband dropping connection in Fibre

Broadband dropping connection

chrisncc1701 — Sun, 25 Feb 2024 08:57:23 GMT

Hi, I have a continuing problem of loosing connection, openreach have been and said there was a line fault and supposedly been rectified, I have contacted talktalk support and gone through the usual checks again, master socket 5C MK4, turn router off etc, they said they had loaded some software on the router, turned it off for 20 minutes (DG8041W), Still dropping out yesterday afternoon and most of the evening, I gave the talktalk agent the times etc, the router flashes amber when connection drops, when I try to log on to talktalk to test, I just get my fault report and it says they may be a problem? The agent say's it will be ok, it's definitely not! Any help would be appreciated

Re: Broadband dropping connection

KeithFrench — Sun, 25 Feb 2024 13:19:19 GMT

What firmware is on the DG8041W?

Re: Broadband dropping connection

chrisncc1701 — Sun, 25 Feb 2024 14:34:17 GMT

Hi, it says hardware version I.1.01 and software version v1.08t

Device version DG8041W-2.T5

Re: Broadband dropping connection

KeithFrench — Sun, 25 Feb 2024 14:55:15 GMT

Firmware V1.08 is very unstable. I have asked one of TalkTalk's support to pick your thread up and decide the best way forward.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Broadband dropping connection

chrisncc1701 — Sun, 25 Feb 2024 16:19:22 GMT

Ok. Thank you, I'll wait and see what happens 👍

Re: Broadband dropping connection

Debbie-TalkTalk — Mon, 26 Feb 2024 07:40:13 GMT

Hi chrisncc1701

I'm really sorry about this.

I will need to send a different make and model of router to resolve this issue (Sagemcom WIFI hub) Are you happy for me to arrange this?

Re: Broadband dropping connection

chrisncc1701 — Mon, 26 Feb 2024 12:27:21 GMT

Yes that would be fine, thank you, I'll send the other back

Re: Broadband dropping connection

Debbie-TalkTalk — Mon, 26 Feb 2024 12:35:00 GMT

Hi chrisncc1701

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Broadband dropping connection

chrisncc1701 — Mon, 26 Feb 2024 12:44:22 GMT

Thank you, I will

Re: Broadband dropping connection

Debbie-TalkTalk — Mon, 26 Feb 2024 12:47:34 GMT

Hi chrisncc1701

Thank you 🙂

Debbie

Re: Broadband dropping connection

chrisncc1701 — Tue, 05 Mar 2024 10:13:38 GMT

Hello. I think it is going to be ok, broadband doesn't drop any more. But the problem now is, I manually change WiFi channels to avoid neighbours WiFi and congestion, then it's fine, but the router changes channels after some time to unusable ones with interference?

Re: Broadband dropping connection

Debbie-TalkTalk — Tue, 05 Mar 2024 10:27:14 GMT

Hi chrisncc1701

Apologies. I've now switched the WIFI optimisation off so it should now remain on your chosen WIFI channel.

Thanks

Re: Broadband dropping connection

chrisncc1701 — Tue, 05 Mar 2024 17:33:38 GMT

Thank you 👍🙂

Re: Broadband dropping connection

Anonymous — Wed, 06 Mar 2024 06:45:00 GMT

Hi chris,

Please let us know how your connection compares 🙂

Michelle

Re: Broadband dropping connection

chrisncc1701 — Wed, 06 Mar 2024 21:24:30 GMT

Hello, it's all working ok now the optimisation has been turned off, will it remain off if the router receives an update?

Re: Broadband dropping connection

Debbie-TalkTalk — Thu, 07 Mar 2024 06:29:49 GMT

Hi chrisncc1701

That's great, thanks for letting us know 🙂

The WIFI optimisation should now remain off (unless the router is factory reset - pin hole reset)

Debbie