topic Re: WiFi Optimisation causing internet connectivity problems in Fibre

WiFi Optimisation causing internet connectivity problems

Bilspedition — Tue, 05 Mar 2024 08:03:02 GMT

I'm having problems with my internet connection dropping out (for a few seconds) for a number of my devices (Amazon Echo, Nintendo Switch, FireTV). I have a Sagemcom fast 5364 router (running SG4K100174) and have read on a number of TalkTalk Community feeds that other customers have experienced similar problems. It seems 'WiFi optimisation' is the problem. With this switched off the problem goes away, but this is only configurable by TalkTalk. I spoke to TalkTalk yesterday (4 March 2024) and was told that 'WiFi optimisation' is now disabled but the problem persists. Can you please check this is disabled this for me. Thank you.

Re: WiFi Optimisation causing internet connectivity problems

Debbie-TalkTalk — Tue, 05 Mar 2024 08:07:21 GMT

Hi @Bilspedition

Thank you for creating a new topic 🙂

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch off the WIFI optimisation.

Re: WiFi Optimisation causing internet connectivity problems

Debbie-TalkTalk — Tue, 05 Mar 2024 08:19:40 GMT

Hi Bilspedition

Thanks for updating your Community Profile.

I've now switched the WIFI optimisation off, you don't need to power down the router for these changes to take affect.

Please let us know how the connection compares.

Thanks again.

Debbie

Re: WiFi Optimisation causing internet connectivity problems

Bilspedition — Tue, 05 Mar 2024 12:16:46 GMT

A quick update on this. Now Debbie-TalkTalk has disabled 'WiFi Optimisation' for my router I have seen no drop-outs on my Amazon devices. Thank you for the fix.

Re: WiFi Optimisation causing internet connectivity problems

Debbie-TalkTalk — Tue, 05 Mar 2024 12:19:04 GMT

Hi Bilspedition

No problem 🙂

If you do experience any further issues the please let us know.

Thanks

Debbie