topic Re: DG8041w Kernel Panic Version v1.08t in Fibre

DG8041w Kernel Panic Version v1.08t

raycbutler — Wed, 14 Feb 2024 16:14:38 GMT

I had a custom firmware on my router following repeated drops a couple of years back, it seems that this has been updated today causing panics and restarts every 2-3 min.. how do i get this reverted please?

Current Version on the device is v1.08t

Re: DG8041w Kernel Panic Version v1.08t

KeithFrench — Wed, 14 Feb 2024 16:26:39 GMT

I have never heard of V1.08, V1.06 fixes this problem. I'll ask TalkTalk to comment.

Re: DG8041w Kernel Panic Version v1.08t

raycbutler — Wed, 14 Feb 2024 16:28:43 GMT

Yes i believe it was 1.6 that was pushed to me previously to fx the issue (probably a year or so back)

Re: DG8041w Kernel Panic Version v1.08t

KeithFrench — Wed, 14 Feb 2024 16:30:52 GMT

V1.06 is a standard release, as I said I have never heard of V1.08.

Re: DG8041w Kernel Panic Version v1.08t

cramar — Wed, 14 Feb 2024 21:14:00 GMT

I had v1.06t and kept getting kernel panic errors so was upgraded to 1.07t which seemed fine and very stable.

However since just after 1am this morning my router is rebooting every 2 - 3 minutes. I spent over an hour on an online chat to be advised that it was a fault with my wiring and I would need to pay £75.00 for an engineer visit. I declined this as looking at my user log I can see that my firmware was upgraded to v1.08t at 01:04 this morning.

What is strange that during the chat I physically plugged my laptop into the router and the router stayed stable the whole time, and reverted to crashing as soon as I disconnected the rj45 connector.

Obviously firmware 1.08t has problems, when can we expect a resolution to this please?

Many thanks

Re: DG8041w Kernel Panic Version v1.08t

Karl-TalkTalk — Thu, 15 Feb 2024 06:20:27 GMT

Hi @raycbutler

I believe that V1.08 firmware is rolling out to a limited number of customers before a full deployment in the near future.

I'll feed this back to our devices teams now to pick this up.

Thanks

Karl.

Re: DG8041w Kernel Panic Version v1.08t

raycbutler — Thu, 15 Feb 2024 08:36:13 GMT

How fast can this be rolled back please, it's going to be a nightmare if it continues today as it was yesterday.

Also once rolled back is there any way to prevent future updates as this isn't the first time we've had this issue.

Thanks

Ray

Re: DG8041w Kernel Panic Version v1.08t

raycbutler — Thu, 15 Feb 2024 08:38:06 GMT

Sounds like you're playing the same game I did previously 🙂 hopefully they can roll back swiftly! This forum seems to have a better turnaround than the support as they seem to default to an engineer callout (I do appreciate many faults are likely to be physical)

Good luck!

Re: DG8041w Kernel Panic Version v1.08t

Karl-TalkTalk — Thu, 15 Feb 2024 08:40:29 GMT

I'm just waiting to hear from our firmware team and get the go ahead to downgrade the firmware for you.

Thanks

Karl.

Re: DG8041w Kernel Panic Version v1.08t

cramar — Thu, 15 Feb 2024 10:42:35 GMT

Hi Karl,

Hopefully I'll be rolled back too?

The connection is now slightly more stable, it's been 'up' for the last 2 hours or so, and before that it has been stable for 3, but obviously still rebooting more frequently than it should.

Many thanks for your help

Re: DG8041w Kernel Panic Version v1.08t

Karl-TalkTalk — Thu, 15 Feb 2024 10:46:03 GMT

No Problem 🙂

I've passed the serial numbers of your routers across to our device team so they can pull the logs from your routers remotely and see whats causing this.

Karl

Re: DG8041w Kernel Panic Version v1.08t

cramar — Thu, 15 Feb 2024 11:23:16 GMT

Thanks Karl!

Much appreciated.

Re: DG8041w Kernel Panic Version v1.08t

Karl-TalkTalk — Thu, 15 Feb 2024 11:36:27 GMT

No Problem 🙂

As soon as I know more, I'll update this thread.

Karl

Re: DG8041w Kernel Panic Version v1.08t

hbbos1 — Fri, 16 Feb 2024 10:13:46 GMT

I am experiencing precisely the same issue with v1.08t since an update was rolled out: either failed to install correctly or is faulty. Have had several days with the router in a constant loop resetting itself and barely able to load 192.168.1.1 long enough to log in, but managed to get to the device error log for long enough to see it trapped in a cycle of "AlarmID:104001,AlarmLevel:Error,Device reset"

Am now trying to persuade the service help chat team to believe me rather than walk through hours of "have you tried turning it off and on again" first...

Re: DG8041w Kernel Panic Version v1.08t

Debbie-TalkTalk — Fri, 16 Feb 2024 10:15:39 GMT

Hi hbbos1

I'm really sorry about this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this .

Thanks

Debbie

Re: DG8041w Kernel Panic Version v1.08t

hbbos1 — Fri, 16 Feb 2024 10:22:03 GMT

Thank you Debbie - have done.

The help chat agent has only been able to say that I need an engineer to visit regarding "an abstraction that we need to check".

Are you able to amend the firmware remotely?

Re: DG8041w Kernel Panic Version v1.08t

Debbie-TalkTalk — Fri, 16 Feb 2024 10:25:15 GMT

Hi hbbos1

Apologies, you don't need an engineer visit, sorry you were advised this.

I'm just checking this now to see if we can roll back the firmware and I will post back shortly.

Thanks

Re: DG8041w Kernel Panic Version v1.08t

Debbie-TalkTalk — Fri, 16 Feb 2024 10:27:14 GMT

Hi hbbos1

Sorry me again, I can't connect to the router. Could you send me a Private Message with the serial number from the back of the router?

Re: DG8041w Kernel Panic Version v1.08t

Debbie-TalkTalk — Fri, 16 Feb 2024 14:04:26 GMT

@hbbos1 I've sent you another Private Message.

Thanks

Debbie

Re: DG8041w Kernel Panic Version v1.08t

cramar — Sun, 18 Feb 2024 06:37:19 GMT

Hi Karl

Any update yet?

I can see other users posting similar threads about this issue. Some have been offered new routers, one of which was told a firmware downgrade is not possible, and others appear to be getting advised they need an engineer visit.

My service is more stable than it was but it is still resetting and my line speed seems to be dropping.

Many thanks.