topic Re: Fibre slowed to a crawl in Fibre

Fibre slowed to a crawl

Ryoma2040 — Thu, 07 Mar 2024 14:36:51 GMT

My connection went through a spurt of disconnects on Tuesday and Wednesday and now has slowed to a crawl. It's still occasionally disconnecting too but the speed (up and down) has never gone back to normal since.

I've done all of the usual checks and tests and it's no better.

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Thu, 07 Mar 2024 14:41:18 GMT

Hi Ryoma2040

I'm really sorry to hear this.

I've completed a line test and this has detected a potential line fault.

Are you experiencing any noise on the line when making calls?

Is the router at the test socket at the moment?

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Fri, 08 Mar 2024 09:21:01 GMT

Hi Ryoma2040

Do you still need help with this?

Re: Fibre slowed to a crawl

Ryoma2040 — Sat, 09 Mar 2024 09:23:49 GMT

There is some crackling on the line during calls.

The router is in the test socket.

Re: Fibre slowed to a crawl

Gliwmaeden2 — Sat, 09 Mar 2024 11:17:09 GMT

Staff will follow up after the weekend, @Ryoma2040.

Please check back during the week. They are on here daytime Monday to Friday.

Re: Fibre slowed to a crawl

Ryoma2040 — Sun, 10 Mar 2024 13:53:51 GMT

Just as an update for when you're back on Monday, the phone has gone off completely now.
The internet is still connected but even slower still.

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Mon, 11 Mar 2024 08:59:07 GMT

Hi Ryoma2040

Apologies for this.

I've escalated this fault straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates.

Thanks

Re: Fibre slowed to a crawl

Ryoma2040 — Mon, 11 Mar 2024 09:09:45 GMT

Thank you.

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Mon, 11 Mar 2024 09:18:10 GMT

Hi Ryoma2040

No problem, I will post back here as soon as I receive further updates.

Thanks again.

Debbie

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Tue, 12 Mar 2024 09:22:02 GMT

Hi Ryoma2040

I can see that the fault has been assigned to a line engineer this morning. We should hopefully have additional updates later this afternoon.

Thanks

Debbie

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Tue, 12 Mar 2024 14:45:39 GMT

Hi Ryoma2040

Have Openreach made contact with you today in regards to this fault?

Re: Fibre slowed to a crawl

Ryoma2040 — Wed, 13 Mar 2024 08:59:56 GMT

Yes, the engineer came and tested the line.
He said there was a fault 800m away and went to find it.
That was about 11am yesterday and I haven't heard anything since.

The phone is still off and the internet is still very slow.

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Wed, 13 Mar 2024 09:03:10 GMT

Hi Ryoma2040

Thanks for the additional information.

Openreach have also updated the fault ticket to advise that this fault is now with an underground skilled engineer and further updates should be available by 14/03.

I will continue to monitor this.

Debbie

Re: Fibre slowed to a crawl

Ryoma2040 — Wed, 13 Mar 2024 15:08:53 GMT

Thanks for letting me know.

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Thu, 14 Mar 2024 07:29:29 GMT

Hi Ryoma2040

No problem 🙂

I will let you know as soon as Openreach provide another update.

Thanks

Debbie

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Fri, 15 Mar 2024 06:43:11 GMT

Hi Ryoma2040

Sorry for the delay. There are no additional updates from Openreach as yet.

I will contact them this morning and I will post back on this thread to provide an update.

Thanks

Debbie

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Fri, 15 Mar 2024 08:21:27 GMT

Hi Ryoma2040

I have spoken to Openreach this morning and they have advised that this fault has been scheduled to the local network engineer who works externally and this is scheduled for 18-March.

I will continue to monitor for additional updates.

Re: Fibre slowed to a crawl

Ryoma2040 — Fri, 15 Mar 2024 09:17:25 GMT

Thank you for letting me know.

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Fri, 15 Mar 2024 09:32:33 GMT

Hi Ryoma2040

It's no problem. I will let you know as soon as Openreach provide more information, apologies for the delays.

Debbie

Re: Fibre slowed to a crawl

Debbie-TalkTalk — Tue, 19 Mar 2024 07:52:24 GMT

Hi Ryoma2040

Openreach have now closed the fault as resolved - In Joint AreaCable (Underground)

How was the connection last night?