topic Re: Broadband Dropping out in Fibre

Broadband Dropping out

RonGM — Fri, 08 Mar 2024 08:16:29 GMT

Hi,

For about 2 months now i have been getting Broadband Drop out, And phone drop out.

About every week i go to track my fault, where a fault is detected is supposedly investigated.

But nothing gets done about my problem, it has now got to the point where connection is Dropping out about every hour my current fault tracking ref No is REP-14064055. On the 5th march a router update was performed by talktalk and this has only made my problem worse

can somebody please help as i have a heart problem I rely on the phone.

Regards

Ron

Re: Broadband Dropping out

Debbie-TalkTalk — Fri, 08 Mar 2024 08:27:23 GMT

Hi Ron

I'm sorry to hear this.

I've completed a line test and this is clear - No faults detected.

Have we sent you a replacement router for testing?

Re: Broadband Dropping out

Debbie-TalkTalk — Fri, 08 Mar 2024 09:45:45 GMT

Hi @RonGM

Would you like me to send a replacement router for testing?

Re: Broadband Dropping out

Anonymous — Mon, 11 Mar 2024 11:43:08 GMT

Morning,

Just checking back in to see if you still need assistance with this?

Thanks

Michelle