topic Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER in Fibre

AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

DMacas1 — Thu, 07 Mar 2024 16:07:04 GMT

Our Broadband will drop randomly throughout the day. With or without anyone using it. the router seems to reboot come back online and then reboot again and again and again. then it will be stable for a few hours then drop again or twill be okay for a day. I logged on to the router and found this message - AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER - over and ovefr in the logs. I have reported this issue with support and had an Openreach engineer out who found a problem and fixed it. So is this the router or the broadband line. Any ideas?

Thanks

DMacas

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Chris-TalkTalk — Fri, 08 Mar 2024 06:17:11 GMT

Hi DMacas1,

Which router do you have?

Chris

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

DMacas1 — Fri, 08 Mar 2024 11:10:47 GMT

Hi,

We have the black Huawei router.

Cheers

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Chris-TalkTalk — Fri, 08 Mar 2024 11:25:37 GMT

OK, we'll need to replace the router, would you like me to send one?

Chris

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

DMacas1 — Fri, 08 Mar 2024 12:01:00 GMT

Hi,

Yes please that would be great.

Thanks

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Chris-TalkTalk — Fri, 08 Mar 2024 12:41:49 GMT

I've ordered the router, it should be with you within a couple of working days

Chris

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Anonymous — Mon, 11 Mar 2024 11:38:08 GMT

Morning,

Just checking back in to see if the router has arrived?

Thanks

Michelle

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

DMacas1 — Wed, 13 Mar 2024 10:11:57 GMT

Yes router arrived and has been installed. Seems to working at the moment.

Thanks

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Anonymous — Wed, 13 Mar 2024 10:14:37 GMT

Good morning,

Thanks for the update. We'll check back in with you on Friday just to ensure that the connection is still working ok with the new router.

Thanks

Michelle 🙂

Re: AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Debbie-TalkTalk — Fri, 15 Mar 2024 06:17:54 GMT

Hi DMacas1

How's the connection been over the last couple of days?