topic Waiting for Connection in Fibre

Waiting for Connection

KimberleyCheetham — Fri, 08 Mar 2024 13:35:57 GMT

My broadband was supposed to go live on 5th March. I cancelled my old service in anticipation. It is the 8th now and I still don't have a modem or service. No one answers the Chat. What is going on?

Re: Waiting for Connection

Debbie-TalkTalk — Fri, 08 Mar 2024 13:38:41 GMT

Hi KimberleyCheetham

I'm really sorry to hear this.

Please can you add your name, TalkTalk account number and FTTP order number to your Community Profile, we can then take a look at this for you (please do not post any personal information on this thread)

Thanks

Debbie

Re: Waiting for Connection

KimberleyCheetham — Fri, 08 Mar 2024 13:51:34 GMT

Done !

Re: Waiting for Connection

Anonymous — Fri, 08 Mar 2024 14:02:24 GMT

Hello,

I'm sorry to hear this. I can see that a complaint has been raised and this is under investigation. The complaints team should be making contact as soon as possible.

Thanks

Michelle

Re: Waiting for Connection

Alzbeta11 — Thu, 30 May 2024 12:05:38 GMT

Hello

Re: Waiting for Connection

Gliwmaeden2 — Thu, 30 May 2024 15:18:31 GMT

@Alzbeta11, if you need help with your service please start a new thread. Talktalk staff reply to the original topic poster.