topic Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb in Fibre

every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb.

Azadaziz — Sat, 09 Mar 2024 08:37:12 GMT

why do I have to disconnect the router to establish a decent speed to be dropped to half in two hours time and to almost 2 mb in the evening. I suppose to get 35mb at least but rarely get that.

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

KeithFrench — Sat, 09 Mar 2024 10:49:40 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3.. If you have any wired connections, are they affected in the same way as wireless ones?

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Azadaziz — Sat, 09 Mar 2024 12:02:33 GMT

I have a talktalk router. And I am on Fibre 65. All are affected regardless of wired or wireless.

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

KeithFrench — Sat, 09 Mar 2024 12:55:44 GMT

Yes, but which TalkTalk router?

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Debbie-TalkTalk — Mon, 11 Mar 2024 08:17:56 GMT

Hi Azadaziz

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Anonymous — Wed, 13 Mar 2024 10:19:48 GMT

Good morning,

Do you still need assistance with this?

Thanks

Michelle

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Azadaziz — Wed, 13 Mar 2024 21:04:33 GMT

I continue to suffer slow internet speed going down to 1mb from 35. I had nothing connected until the evening and watching netflix is a painful experience with pixilated pictures.

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Debbie-TalkTalk — Thu, 14 Mar 2024 07:17:54 GMT

Hi @Azadaziz

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Debbie-TalkTalk — Fri, 15 Mar 2024 07:32:02 GMT

Hi Azadaziz

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

Would you like me to send a replacement router for testing so we can rule this out?

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Azadaziz — Fri, 15 Mar 2024 08:58:23 GMT

Hi Debbie

that would be great and to ensure it is not the router.

Many thanks for your help.

Kind regards

Azad

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Debbie-TalkTalk — Fri, 15 Mar 2024 09:02:57 GMT

Hi Azad

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Debbie-TalkTalk — Mon, 18 Mar 2024 12:55:16 GMT

Hi Azad

Have you received the router?

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Azadaziz — Tue, 19 Mar 2024 16:43:17 GMT

Hi Debbie

Thank you for sending the new router. since then the speed has been stable and so far i have not observed any dropping in the speed through out today. I have sent back the old router.

Thank you for your help.

kind regards

Azad

Re: every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb

Debbie-TalkTalk — Wed, 20 Mar 2024 06:48:10 GMT

Hi Azad

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie