topic Re: Sagemcom FAST router losing 5GHz wifi randomly in Fibre

Sagemcom FAST router losing 5GHz wifi randomly

cranhpc1 — Tue, 12 Mar 2024 08:51:12 GMT

A little while ago, Michelle kindly replaced our Huawei router with the Sagemcom FAST and all has been well. More lately, however, we have been experiencing the issue which others have described, whereby the 5GHz WIFI becomes inoperative & invisible (it is still showing as active with no connected devices in the dashboard).

The 2.4 GHz wifi is still operative after this happens though. If we reboot the router the 5Ghz SSID becomes visible again and the devices normally using it, automatically switch back to using it without user intervention.

I think I read that there is an optimisation setting which TalkTalk can alter remotely, which may cure this issue , which is not available to users?

Regards

Les

Re: Sagemcom FAST router losing 5GHz wifi randomly

Debbie-TalkTalk — Tue, 12 Mar 2024 08:57:11 GMT

Hi Les

Apologies for this.

I can try switching off the WIFI optimisation to see if this helps. Would you like me to try this?

Re: Sagemcom FAST router losing 5GHz wifi randomly

cranhpc1 — Tue, 12 Mar 2024 10:56:10 GMT

Morning Debbie

Thanks for prompt response, as always. Yes Please, however - We are about to unplug our router for a couple of hours, once our carpet layers arrive this morning, as the cables are in their way. If you could delay doing it until late afternoon that would be great.

Regards

Les

Re: Sagemcom FAST router losing 5GHz wifi randomly

Anonymous — Tue, 12 Mar 2024 10:57:41 GMT

Morning,

Sure, no problem 🙂 Could you post back here please as soon as the router is connected again and we can make the change for you.

Thanks

Michelle

Re: Sagemcom FAST router losing 5GHz wifi randomly

cranhpc1 — Wed, 13 Mar 2024 06:43:14 GMT

Morning Debbie

We were offline longer than expected until 19:30 last night, so if you could perform the wifi optimisation disable at your convenience, that would be appreciated.

With regards

Les

Re: Sagemcom FAST router losing 5GHz wifi randomly

cranhpc1 — Wed, 13 Mar 2024 06:44:36 GMT

Michelle even!

Re: Sagemcom FAST router losing 5GHz wifi randomly

Debbie-TalkTalk — Wed, 13 Mar 2024 07:30:45 GMT

Hi cranhpc1

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Thanks

Debbie

Re: Sagemcom FAST router losing 5GHz wifi randomly

cranhpc1 — Wed, 13 Mar 2024 09:22:22 GMT

OK will do

Thanks

Les

Re: Sagemcom FAST router losing 5GHz wifi randomly

Debbie-TalkTalk — Wed, 13 Mar 2024 09:24:08 GMT

Hi Les

Thank you 🙂

Debbie

Re: Sagemcom FAST router losing 5GHz wifi randomly

Debbie-TalkTalk — Mon, 18 Mar 2024 08:44:37 GMT

Hi Les

How's the connection been since last week?

Re: Sagemcom FAST router losing 5GHz wifi randomly

cranhpc1 — Mon, 18 Mar 2024 09:20:58 GMT

Hello Debbie

The incidents were random so I thought I would leave it a week or so before reporting back to you. So far, so good - no loss of 5Ghz band experienced.

There has been a hit on download speed of about -3-4Mbps and about -1Mbps on the upload speed. I kind of expected that there would be some impact in this area - clearly the wifi optimisations work!

Regards

Les

Re: Sagemcom FAST router losing 5GHz wifi randomly

Debbie-TalkTalk — Mon, 18 Mar 2024 09:31:38 GMT

Hi Les

Thanks for your reply.

I'm so glad to hear that the connection has remained stable.

If you do experience any further issues with the connection dropping 5ghz then please let us know.

Debbie