topic Re: Wifi Keeps dropping out in Fibre

Wifi Keeps dropping out

martynwjones — Tue, 12 Mar 2024 12:47:37 GMT

Hello,

I need to keep re-booting my router to get the wifi working again. This happens a couple of time per day.

Can try switching off the WIFI optimisation please?

Re: Wifi Keeps dropping out

Debbie-TalkTalk — Tue, 12 Mar 2024 12:54:56 GMT

Hi martynwjones

Which router do you have connected? (make and model)

Re: Wifi Keeps dropping out

martynwjones — Tue, 12 Mar 2024 13:02:21 GMT

Device Type: DG8041W
Description: EchoLife DG8041W Home Gateway
SN: 2153035991QUL4107710
Hardware Version: I.1.01
Software Version: v1.05t
MAC: C4:44:7D:75:E5:BF
CPU Usage: 79%
Memory Usage: 20%
Device Runtime: 0 day 2 hours 29 minutes 48 seconds
Custom Info: TALKTALK2WIFI
System Time: 12:53:23 12/03/2024

Re: Wifi Keeps dropping out

Debbie-TalkTalk — Tue, 12 Mar 2024 13:03:53 GMT

Hi martynwjones

I can't connect to your router. I think we should send a different make and model of router, would you like me to arrange this?

Re: Wifi Keeps dropping out

martynwjones — Tue, 12 Mar 2024 13:11:30 GMT

yes please - that would be great - it has been playing up for a few months now

Re: Wifi Keeps dropping out

Debbie-TalkTalk — Tue, 12 Mar 2024 13:19:00 GMT

Hi martynwjones

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Wifi Keeps dropping out

martynwjones — Tue, 12 Mar 2024 13:20:08 GMT

Thank you very Much !

Re: Wifi Keeps dropping out

Debbie-TalkTalk — Tue, 12 Mar 2024 13:22:41 GMT

Hi martynwjones

You're welcome 🙂

Please let us know how you get on.

Debbie

Re: Wifi Keeps dropping out

Debbie-TalkTalk — Fri, 15 Mar 2024 07:18:52 GMT

Hi martynwjones

How are you getting on, have you received the router?

Re: Wifi Keeps dropping out

Debbie-TalkTalk — Mon, 18 Mar 2024 08:46:28 GMT

Hi martynwjones

Is everything working ok now?

Re: Wifi Keeps dropping out

martynwjones — Mon, 18 Mar 2024 08:47:56 GMT

Hello - so far so good - thank you !

Re: Wifi Keeps dropping out

Debbie-TalkTalk — Mon, 18 Mar 2024 08:49:21 GMT

Hi martynwjones

That's great news, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie