topic Re: Faulty router (again) in Fibre

Faulty router (again)

Mark1988 — Tue, 12 Mar 2024 23:47:54 GMT

Hi, my router has stopped working again, exactly the same problem as the last few routers. Constantly dropping out on all devices. Could I please have another replacement router ordered?

Very fed up with this being a re-occurring issue now. This is the third router which has had exactly the same problem. This one has only lasted since June last year, much worse than the last two.

Mark.

Re: Faulty router (again)

ferguson — Wed, 13 Mar 2024 00:03:55 GMT

@Mark1988

I do get the impression from what I can glean from previous posts of yours which are still accessible that this is a WiFi issue? You might perhaps be better served by doing a thoroughgoing analysis with a WiFi analyser and looking at ways of boosting the signal around your home, rather than a constant supply of replacement routers.

The support team will of course advise when they pick up this topic.

Re: Faulty router (again)

Debbie-TalkTalk — Wed, 13 Mar 2024 06:42:26 GMT

Hi Mark

I'm really sorry to hear this.

Can I just check, are wired connections also dropping out?

Re: Faulty router (again)

Mark1988 — Wed, 13 Mar 2024 07:43:09 GMT

Hi Debbie, we don’t use any wired connections

Re: Faulty router (again)

Mark1988 — Wed, 13 Mar 2024 07:47:21 GMT

Hi Ferguson, yes it is a wifi issue, the routers work fine for a while, but then all devices stop getting wifi signal and constantly drop off the wifi. A new router solves the problem for a while, but then the routers go back to having the same problem, I don’t get mobile signal where I live, so when the routers go wrong we have no internet. Haven’t had this problem with previous companies/routers so it is an issue with the talk talk routers (and reading through here is also a relatively common problem).

Re: Faulty router (again)

Debbie-TalkTalk — Wed, 13 Mar 2024 07:55:43 GMT

Hi Mark

Our Community Star @KeithFrench provides really good advice on improving wireless performance.

Would you like me to ask Keith to take a look and see if it's a wireless congestion or interference issue?

The router should not become faulty this often.

Re: Faulty router (again)

Mark1988 — Wed, 13 Mar 2024 08:04:04 GMT

Hi Debbie, we have never had any issues with other companies or routers, and both times previously you sent out a replacement router for the faulty one. It worked fine for a while until the router started to go wrong again. I’d like a replacement router so we can get the internet back for a while. This is the third one that has had exactly the same problem, assessing wireless performance or congestion will make no difference. The first one was fine for a year or so, the second just under two years, but this one has only managed 10 months before it has gone wrong.

Re: Faulty router (again)

Debbie-TalkTalk — Wed, 13 Mar 2024 08:07:34 GMT

Hi Mark

Ok, I will send out a replacement router now.

It would also be worth powering down your current router for a full 30 minutes too.

Re: Faulty router (again)

Mark1988 — Wed, 13 Mar 2024 08:33:01 GMT

Okay thank you, I will try that when it arrives.

Re: Faulty router (again)

Debbie-TalkTalk — Wed, 13 Mar 2024 08:35:10 GMT

Hi Mark

Thank you, please let us know how you get on.

Debbie

Re: Faulty router (again)

KeithFrench — Wed, 13 Mar 2024 10:39:45 GMT

Hi @Mark1988

With the number of routers that you have had, I really can't see that this is a router issue itself. However, now that @Debbie-TalkTalk has sent you out another one, if you still have the same issue, I am sure that I can help you. Just let me know if you want this help & which make/model of router you have been supplied with this time.

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection.

Re: Faulty router (again)

Debbie-TalkTalk — Wed, 13 Mar 2024 10:40:40 GMT

Thanks @KeithFrench

Re: Faulty router (again)

Mark1988 — Wed, 13 Mar 2024 20:07:16 GMT

Hi Keith, I didn’t have any problems with my previous providers in the house (apart from Openreach accidentally turning mine and several other houses off when they did a cabinet upgrade), and when I get the replacement routers they are fine for quite a while, but then suddenly drop connections to all devices constantly. When the routers are new they work fine, so I do believe it is an issue with the routers, and reading through here they seem to send out a lot of replacement routers from people suffering the same issues. Not sure if it could be dry joints developing on the circuit boards causing intermittent issues, but I’ve had three routers with exactly the same issues now. Hopefully this one works better!

Re: Faulty router (again)

Mark1988 — Wed, 13 Mar 2024 20:08:18 GMT

Yes I will do, how long roughly does the replacement router take to arrive?

Re: Faulty router (again)

Debbie-TalkTalk — Thu, 14 Mar 2024 06:34:51 GMT

Hi Mark

It takes around 24-48hrs to arrive (from when first ordered)

Thanks

Re: Faulty router (again)

KeithFrench — Thu, 14 Mar 2024 11:18:06 GMT

Hi Mark,

These routers are generally reliable, but TalkTalk on here often send out replacements, in case there is a problem, That does not mean there is a problem though. I use a TalkTalk Sagemcom router by choice, all the time without issue. A dry joint suddenly appearing in the circuit board of each router that you have had, is incredibly unlikely.

Levels of Wi-Fi interference can change by the minute or even less sometimes. If one of your neighbours has for instance got a new router or there has been a channel change at some point, this could easily account for the problems that you have had with all of your routers.

However, I cannot say for definite that is what the problem is & my help not only proves this one way or the other, but also helps to optimise your WiFi network. My help is free of charge and you do not have to accept my offer, that is up to you.

If you do want my help though, after trying the next replacement router, please let me know along with the make/model of the router that @Debbie-TalkTalk has sent you.

Re: Faulty router (again)

Debbie-TalkTalk — Fri, 15 Mar 2024 06:45:31 GMT

Hi Mark

Have you received the router or received a text with the delivery notification?

Re: Faulty router (again)

Mark1988 — Fri, 15 Mar 2024 08:03:53 GMT

Hi Debbie, no I haven’t received anything yet, last time I had an email saying it had been dispatched

Re: Faulty router (again)

Debbie-TalkTalk — Fri, 15 Mar 2024 08:10:51 GMT

Hi Mark

I've checked again and the router is showing as dispatched.

Please let us know if you haven't received this by Saturday.

Re: Faulty router (again)

Debbie-TalkTalk — Mon, 18 Mar 2024 08:09:24 GMT

Hi Mark

Did the router arrive over the weekend?