topic Wireless Optimisation turn off! in Fibre

Wireless Optimisation turn off!

Kately — Sat, 16 Mar 2024 14:31:48 GMT

Hi, can you please turn off the wireless optimisation on my Fast5364 router again?

An agent reset it to factory settings, yesterday, and now the 2,4g channel is resetting to channel 1, when I need it on channel 7 to avoid other signals in and around our house.

Thank you in anticipation!

Kately

Re: Wireless Optimisation turn off!

Debbie-TalkTalk — Mon, 18 Mar 2024 06:47:18 GMT

Hi Kately

Apologies for this.

I've switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Debbie

Re: Wireless Optimisation turn off!

Debbie-TalkTalk — Tue, 19 Mar 2024 09:08:59 GMT

Hi Kately

How's the connection been since the WIFI optimisation was switched off?

Re: Wireless Optimisation turn off!

Kately — Tue, 19 Mar 2024 16:48:57 GMT

Sorry for the late reply!! Everything is back to normal, thank you!

Hopefully the ongoing works on our lines will be finished soon and the connection speed and stability settle.

Thanks again, your work is much appreciated!!

Re: Wireless Optimisation turn off!

Debbie-TalkTalk — Wed, 20 Mar 2024 06:34:54 GMT

Hi Kately

I'm so glad to hear this, thanks for letting me know.

If you do experience any further issues with the WIFI optimisation then please let us know.

Thanks again.

Debbie