topic Re: Extremely poor Wi-Fi throughout the house in Fibre

Extremely poor Wi-Fi throughout the house

pyrolizzie — Tue, 05 Mar 2024 14:30:14 GMT

I have a Sagemcom-FAST5364 router but have noticed over the last few months that everything connected via Wi-Fi is frequently dropping out. This includes a SKY Q mini box & a Samsung tablet & Samsung mobile phone.

Can you provide a more upto date router free of charge that might solve my issues. Really depend on the Wifi for the phones & Sky mini box for my husband who is bedbound & watches SKY via a minibox whilst in bed but as it keeps dropping the signal, it is getting more & more impossible for him to watch things that have been recorded for him.

Any assistance would be gratefully received.

Re: Extremely poor Wi-Fi throughout the house

Karl-TalkTalk — Tue, 05 Mar 2024 14:37:10 GMT

Hi @pyrolizzie

I've had a quick look at your line to make sure everything looks ok, and all tests are clear with no errors.

You've had the current router for 5 years now, so it could be failing, so I've a new router on the way to you, to see if this helps.

Thanks

Karl.

Re: Extremely poor Wi-Fi throughout the house

pyrolizzie — Tue, 05 Mar 2024 14:40:57 GMT

Thanks, that was quick. I will look out for the new router & try & set it up as soon as I get it. Am a bit rusty with tech but hopefully I can swap one for the other quite easily.

Re: Extremely poor Wi-Fi throughout the house

Karl-TalkTalk — Wed, 06 Mar 2024 08:08:44 GMT

You can swap the router over quite easily. If you make a note of your current Wi-Fi name and password, when the new router is connected, you can log into this, and change the Wi-Fi name / password to be your current one. That way you don't have to update your individual devices.

Thanks

Karl.

Re: Extremely poor Wi-Fi throughout the house

Karl-TalkTalk — Thu, 07 Mar 2024 08:59:08 GMT

Has the new router arrived ?

Thanks

Karl.

Re: Extremely poor Wi-Fi throughout the house

pyrolizzie — Thu, 07 Mar 2024 19:01:57 GMT

Do I need to change the "admin" password to that of the old router before I change the Wi-Fi username & password?

Re: Extremely poor Wi-Fi throughout the house

Buzby — Thu, 07 Mar 2024 19:13:56 GMT

No, not needed, unless like me you don't trust having any password pre-defined !.

This router user/password just gets you into the router.

Once you are in, the WiFi name and password can be changed to match your existing devices.

Click on 'See WiFi settings' to get to the WiFi screen, then 'Change network name' and 'Change WiFi password'.

Re: Extremely poor Wi-Fi throughout the house

pyrolizzie — Thu, 07 Mar 2024 19:28:00 GMT

Thanks Buzby.

Re: Extremely poor Wi-Fi throughout the house

Chris-TalkTalk — Fri, 08 Mar 2024 06:39:03 GMT

Hi pyrolizzie,

If you need any further assistance please let us know

Chris

Re: Extremely poor Wi-Fi throughout the house

pyrolizzie — Fri, 08 Mar 2024 14:04:43 GMT

Struggling to change password.

Gone into 192.168.1.1 Login & to wifi settings & found the right page and managed to changed Username but it just isnt registering the password. Have reset the router & tried at least 6 times but still no luck.

Any assistance please?

Re: Extremely poor Wi-Fi throughout the house

Chris-TalkTalk — Fri, 08 Mar 2024 14:09:51 GMT

Hi pyrolizzie,

Could you take a look at the following help article and confirm that you are following this process - Change your router admin password - TalkTalk Help & Support

Chris

Re: Extremely poor Wi-Fi throughout the house

Buzby — Fri, 08 Mar 2024 14:27:03 GMT

@Chris-TalkTalk

She is not trying to change the Admin password, just the WiFi password.

I found on mine I had to do it as a two-step process.

Re: Extremely poor Wi-Fi throughout the house

Chris-TalkTalk — Fri, 08 Mar 2024 14:33:06 GMT

Sorry, thanks Buzby, @pyrolizzie could you try Buzby's suggestion and let us know how you get on

Chris

Re: Extremely poor Wi-Fi throughout the house

pyrolizzie — Sat, 09 Mar 2024 12:37:14 GMT

Chris, tried suggestion fro Buzby but still did not work so resorted to changing username & password on all connected items.

Unfortunately since doing so, my laptop dropped out 5 times yesterday afternoon & evening & the sky Q mini box which also uses wi-fi dropped out last night & had to be reset yet again.

I have also had a CCTV system fitted & the guys cannot get the wi-fi or hard cabling to work so that we can monitor the camera's, so now feel that the signal is so poor in the house that it cannot cope even with the new router.

Would it help to upgrade our fibre package & get an even better router? We now appear to hav more than 5 devices connected & the current package says it is only suitable for upto 5 devices.

Also need to let you know that we have two SKY booster boxes & without them can't get SKY Q mini boxes to work but with them we can but only intermittently. Tried TP LInks but as out bungalow electrics are on 4 different fuses in the fuse board means that if the socket we are plugged into in one part of the bungalow it won't talk to another one in a different part of the bungalow.

Really need to get this sorted asap.

Re: Extremely poor Wi-Fi throughout the house

Anonymous — Mon, 11 Mar 2024 08:21:40 GMT

Morning,

Can I just confirm, have you recently received a replacement router? Which router are you currently using please? (make and model)

Thanks

Michelle

Re: Extremely poor Wi-Fi throughout the house

pyrolizzie — Tue, 12 Mar 2024 13:45:33 GMT

Yes got the new router. Its the same make & model as the old one.

The new one is a SAGEMCOM 5634-3 T8

Its now set up & although it is fairly stable it has had a couple of dropouts since I set it up.

Still wondering if i need to upgrade package as I have more than devices in use, albeit not all at once?

Any additional help appreciated.

Re: Extremely poor Wi-Fi throughout the house

Debbie-TalkTalk — Tue, 12 Mar 2024 14:22:32 GMT

Hi pyrolizzie

Thanks for your reply.

Our Community Star @KeithFrench gives really good advice on improving wireless performance, could you help please Keith?

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others. If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Extremely poor Wi-Fi throughout the house

KeithFrench — Tue, 12 Mar 2024 14:59:19 GMT

Hi @pyrolizzie

@Debbie-TalkTalk has asked me to help you with your WiFi reception issues. First off, have you been able to change the passwords that were struggling with & if not, which one is still the problem? Is it the router (admin) password or the WiFi one?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364/5464 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Extremely poor Wi-Fi throughout the house

pyrolizzie — Wed, 13 Mar 2024 10:27:18 GMT

I was struggling to change the password for the wifi access, not the router password, however, I gave up on that & have changed all my devices to use the new login & wifi password for the new router, so solved that part of the issue.

I do not believe that the TalkTalk’s Wi-Fi optimisation has been disabled on your Sagemcom FAST5364/5464 router so by way of this reply could I ask Talktalk to disable this please?

If you could send me the guide to get some diagnostic results to try once Talktalk has disabled the optimisation issue, I would appreciate it?

Re: Extremely poor Wi-Fi throughout the house

pyrolizzie — Wed, 13 Mar 2024 10:28:54 GMT

The typo in the previous post of mine has been corrected.