topic Re: Please can you push an update to my router please? in Fibre

Please can you push an update to my router please?

Billofthewildwest — Wed, 28 Feb 2024 22:38:29 GMT

I have a FAST 5364 3.00 running GUI 5.100.1 and Firmware SG4k100174

It keeps rebooting. I guess the firmware is old and so pobably the first thing to check.

Can an update be pushed to it or do I need to donwload an image and upload it myself?

Thanks

Re: Please can you push an update to my router please?

ferguson — Wed, 28 Feb 2024 22:58:48 GMT

That is the latest software. This has been flagged to the support team here for you.

Re: Please can you push an update to my router please?

Billofthewildwest — Wed, 28 Feb 2024 23:07:26 GMT

Thanks for your reply.

This router has been in the cupboard for a couple of years and I just connected it up. (I had a Huawei that was problematic, TT sent me a new Sagemcom back in 2021 but the Huawei problems went away so I never installed it. Now the Huawei is playing up again so I thought I'd plug the Sagemcom in).

Can you tell me the release date of the firmware I have - its possible that the reason it has kept rebooting is that it was updating itself. If the firmware is later than when the router was shipped to me then maybe it will confirm that the update happened automatically at registration.

Re: Please can you push an update to my router please?

Debbie-TalkTalk — Thu, 29 Feb 2024 07:03:51 GMT

Hi Billofthewildwest

I'm sorry to hear this.

174 is the latest firmware for the sagemcom hub and has been around for a while now, this is not a new firmware version just rolled out.

Would you like me to send a replacement router for testing?

Re: Please can you push an update to my router please?

Billofthewildwest — Thu, 29 Feb 2024 09:09:57 GMT

Hi @Debbie-TalkTalk

That would be great if you could arrange that, thank you.

Re: Please can you push an update to my router please?

Debbie-TalkTalk — Thu, 29 Feb 2024 09:23:19 GMT

Hi Billofthewildwest

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Please can you push an update to my router please?

Debbie-TalkTalk — Mon, 04 Mar 2024 13:24:29 GMT

Hi Billofthewildwest

Have you received the replacement router?

Re: Please can you push an update to my router please?

Billofthewildwest — Tue, 05 Mar 2024 10:50:16 GMT

Hi,

Yes the router arrived next day - very impressive service thank you.

So far there has been just one reboot. Further monitoring is needed. I will update in a week or so.

Thanks

Re: Please can you push an update to my router please?

Debbie-TalkTalk — Tue, 05 Mar 2024 10:51:38 GMT

Hi Billofthewildwest

I'm so glad to hear that the router has arrived 🙂

I will check in again with you next week 🙂

Re: Please can you push an update to my router please?

Debbie-TalkTalk — Mon, 11 Mar 2024 09:07:00 GMT

Hi Billofthewildwest

How are you getting on, how's the connection been?

Re: Please can you push an update to my router please?

Billofthewildwest — Tue, 12 Mar 2024 11:06:55 GMT

Seems better now thank you. Will continue to monitor.

Re: Please can you push an update to my router please?

Debbie-TalkTalk — Tue, 12 Mar 2024 11:22:48 GMT

Hi Billofthewildwest

That's great 🙂

If you do experience any further issues then please let me know.

Thanks

Debbie

Re: Please can you push an update to my router please?

Billofthewildwest — Tue, 26 Mar 2024 12:49:20 GMT

Well, after a couple of weeks it seems the problems are back. Devices (iPhones, iPad) that have a wifi signal but not internet. Switching off wifi (on the device) and back on again fixes the problem. It’s happening throughout the day now. It seems like the router ceases communicating with the connected device until you disconnect and reconnect. Note that internet returns as soon as you reconnect, not some later, so it doesn’t seem like the router has lost connection to the internet - just won’t talk to the devices. Line check shows no problems either.

Any thoughts?

Re: Please can you push an update to my router please?

Chris-TalkTalk — Tue, 26 Mar 2024 13:33:13 GMT

Hi Billofthewildwest,

Do all devices seem to lose connection at the same time?

Chris

Re: Please can you push an update to my router please?

Billofthewildwest — Tue, 26 Mar 2024 14:58:45 GMT

Let me do a few experiments to find that out.

Re: Please can you push an update to my router please?

Chris-TalkTalk — Tue, 26 Mar 2024 15:03:01 GMT

OK thanks

Re: Please can you push an update to my router please?

Billofthewildwest — Thu, 28 Mar 2024 09:25:42 GMT

No, all devices are not affected at the same time. Seems random.

Re: Please can you push an update to my router please?

Chris-TalkTalk — Thu, 28 Mar 2024 11:14:39 GMT

Thanks. Wifi congestion doesn't appear to be a problem in your local area. Have you noticed if devices drop when they are further away from the router or do they also drop when close to the router in the same room?

Chris

Re: Please can you push an update to my router please?

Billofthewildwest — Thu, 28 Mar 2024 12:09:07 GMT

Happens when devices are near the router with full wifi strength

Re: Please can you push an update to my router please?

Chris-TalkTalk — Thu, 28 Mar 2024 12:24:11 GMT

OK, and you experience the same issue with two different wifi hubs?

Chris