topic Re: Wi-Fi dropouts in Fibre

Wi-Fi dropouts

Anonymous — Mon, 01 Apr 2024 09:26:16 GMT

Hi,

Im having regular Wi-Fi dropouts with my WiFi hub. When I try certain Wi-Fi channels it seems to help but it changing itself to a different channel after a short time. Can I please request for Wi-Fi optimisation to be turned off?

Thanks

Re: Wi-Fi dropouts

KeithFrench — Mon, 01 Apr 2024 09:47:20 GMT

I have asked one of TalkTalk's support to pick your thread up and disable WiFi optimisation for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Wi-Fi dropouts

Anonymous — Mon, 01 Apr 2024 09:56:35 GMT

Thanks for replying. Wired connections work absolutely fine with no problems, it’s only wireless connections dropping out regardless of strong or weak signal.

Re: Wi-Fi dropouts

KeithFrench — Mon, 01 Apr 2024 10:27:33 GMT

When TalkTalk has disabled WiFi optimisation, if you want my help, please let me know.

Re: Wi-Fi dropouts

Debbie-TalkTalk — Mon, 01 Apr 2024 11:19:37 GMT

Hi nick66522

I've switched the WIFI optimisation off as requested, please let us know how the connection compares.

Thanks @KeithFrench

Re: Wi-Fi dropouts

Debbie-TalkTalk — Tue, 02 Apr 2024 12:38:54 GMT

Hi @Anonymous

How's the connection been since the WIFI optimisation was switched off?

Re: Wi-Fi dropouts

Anonymous — Tue, 02 Apr 2024 17:58:35 GMT

Hi @Debbie-TalkTalk ,

I have found that manually selecting some Wi-Fi channels are causing dropouts and others are working fine with no dropouts. Before turning off Wi-Fi optimization is would regularly change channels sometimes causing dropouts and sometimes not. So a definite improvement me being able to manually change the channel and it not then changing itself to a different one causing dropouts.

Re: Wi-Fi dropouts

KeithFrench — Tue, 02 Apr 2024 21:12:41 GMT

Hi @Anonymous

If you look back at one of my earlier posts, I offered to help you. I would never recommend changing channels without reference to a WiFi analyser.

Re: Wi-Fi dropouts

Anonymous — Wed, 03 Apr 2024 03:58:56 GMT

Hi @KeithFrench

I have also found that on the 5GHz band certain Wi-Fi channels have a stronger connection throughout the house as well as no dropouts. I do also use a Wi-Fi scanner which isn’t super detailed but does give the RSSI levels and Wi-Fi channels of all networks in my area. Just so you know I have the Sagemcom FAST 5364 Wi-Fi hub.

Re: Wi-Fi dropouts

KeithFrench — Wed, 03 Apr 2024 07:26:36 GMT

Hi @Anonymous

If you would like to PM me (to protect your privacy) with as many screenshots as you can from your analyser, then I'll take a look at them.

Re: Wi-Fi dropouts

Anonymous — Wed, 03 Apr 2024 21:00:36 GMT

Hi @KeithFrench

Thanks for the offer to help but I’ve managed to get the dropouts to stop and the overall connection is actually better than it was before the dropouts started. I don’t think there’s any need to go further with this.

Re: Wi-Fi dropouts

Debbie-TalkTalk — Thu, 04 Apr 2024 05:01:39 GMT

Hi @Anonymous

I'm so glad to hear that the connection has improved.

If you do experience any further issues then please let us know.

Thanks

Debbie

Re: Wi-Fi dropouts

KeithFrench — Thu, 04 Apr 2024 08:49:29 GMT

No worries @Anonymous

Re: Wi-Fi dropouts

Debbie-TalkTalk — Thu, 04 Apr 2024 08:51:19 GMT

Thanks for your help @KeithFrench