Upload speed much faster than download speed

Lurgius — Tue, 02 Apr 2024 16:31:48 GMT

I am currently seeing a throttled upload speed of 16Mb/s (all good so far), however download speed is extremely limited (and limiting) at only 1 or 2Mb/s, regardless of whether the device connected to the router over ethernet or Wifi.

I have gone through the usual checks, such as disconnecting all other devices, various router / factory resets, manual channel setting, even changing the broadband cable into the router. The good tech support folks have so far looked into this and reported only that the wifi connection is 'congested'. Attempts to decongest the line have been unsuccessful.

There have been no changes in the set up of other devices in the household and the problem has persisted for 5 days with no sign of improvement, suggesting either an issue with the router or with the master socket. I am reluctant to accept an engineer's visit if there is a technical solution available that I am able to implement and wondered if anyone has encountered a similar issue?

Previous issues whilst living in the vicinity have generally been with the master socket, however in these cases both upload and download speeds have been affecting, suggesting that this issue is a bit different.

I've reluctantly now had to inform Talktalk of loss of service.

For reference, I using EchoLife DG8041W Home Gateway, currently running on default settings

Re: Upload speed much faster than download speed

Anonymous — Wed, 03 Apr 2024 05:59:11 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Upload speed much faster than download speed

Anonymous — Mon, 08 Apr 2024 07:25:34 GMT

Hi Lurgius,

Do you still need assistance with this?

Thanks

Michelle

topic Re: Upload speed much faster than download speed in Fibre

Upload speed much faster than download speed

Re: Upload speed much faster than download speed

Re: Upload speed much faster than download speed