topic Re: Disgrace of a company in Fibre

Disgrace of a company

cberr81 — Fri, 29 Mar 2024 00:43:21 GMT

What an utter joke this company is. I have tried complaining by email but the response is so poor I don’t even know if the complaint is registered or not. I have had no internet since Monday because some idiot from openreach damaged my cable while they were ‘working’ in the underground chamber. Despite numerous barely literate discussions with live chat, nobody is able to give me a date when this will be reconnected and I just get the same pointless useless platitudes about ‘waiting for updates’ and how ‘our expert engineers will respond as soon as possible. Complete and utter joke of a company.

Re: Disgrace of a company

Divsec — Fri, 29 Mar 2024 06:55:34 GMT

Hi @cberr81 I suppose if Openreach don't know when they will fix their mess talktalk will have even less chance. Your post has been escalated but response will be likely Tuesday due to the holiday.

If you updated your profile in the community profile it would help in identifying your account.

Re: Disgrace of a company

Debbie-TalkTalk — Mon, 01 Apr 2024 11:45:50 GMT

Hi cberr81

I'm so sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Disgrace of a company

Debbie-TalkTalk — Thu, 04 Apr 2024 05:52:07 GMT

Hi cberr81

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie