topic Re: Hg633 speed dropping to 2mb in Fibre

Hg633 speed dropping to 2mb

Stevejives — Thu, 04 Apr 2024 00:53:52 GMT

Hi, I have an old router HG633 that up til recently was ok. Regularly had 50mb on WiFi speed test. Now I am lucky to get 5. Connection test all ok allegedly. Very frustrating, especially when a local provider can provide super fast. Reboots don't appear to solve the issue. What options are there?

Re: Hg633 speed dropping to 2mb

Debbie-TalkTalk — Thu, 04 Apr 2024 05:16:31 GMT

Hi Stevejives

Apologies for this.

I think we should send a replacement router. Are you happy for me to arrange this?

Re: Hg633 speed dropping to 2mb

Stevejives — Thu, 04 Apr 2024 09:50:00 GMT

Hi Debbie that would be great. I didn't even see this message, I just mailed you asking same , your efficiency is excellent. Many thanks

Re: Hg633 speed dropping to 2mb

Chris-TalkTalk — Thu, 04 Apr 2024 10:04:59 GMT

Hi Steve,

I've ordered the router, it should be with you within a couple of working days

Chris

Re: Hg633 speed dropping to 2mb

Stevejives — Thu, 04 Apr 2024 10:25:51 GMT

Happy , many thanks. Let's hope I can fathom out how to set up and swap my gadgets over.😁

Re: Hg633 speed dropping to 2mb

Chris-TalkTalk — Thu, 04 Apr 2024 10:29:21 GMT

No problem, if you need any further assistance when you receive the router just let us know