topic Re: fibre 65 now 42 mbps in Fibre

fibre 65 now 42 mbps

Anonymous — Fri, 05 Apr 2024 14:39:45 GMT

hi my fibre 65 has dropped from 77 mbps to 42 mbps done all the checks that tt says i should do even testing socket still the same speed of 42mbps when i do speedtest it says my speed of 42mbps is as expected i had fibre 65 for 3 years or more it was always in 70s iam out of contract dont know if that counts i was going to renew but not if it stays at this speed i pay for 65fibre and i should get what i pay for

Re: fibre 65 now 42 mbps

KeithFrench — Fri, 05 Apr 2024 15:02:37 GMT

Just to be clear, is this the speed shown when you log into the router, whilst it is in the test socket, or a speed test from a device?

Re: fibre 65 now 42 mbps

Anonymous — Fri, 05 Apr 2024 16:50:46 GMT

hi speed is when in test socket also speedtest on pc thru tt also same speed on ookla speedtest site

Re: fibre 65 now 42 mbps

KeithFrench — Fri, 05 Apr 2024 21:23:07 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: fibre 65 now 42 mbps

Anonymous — Mon, 08 Apr 2024 06:16:15 GMT

Good morning,

I'm sorry to hear this and I will take a look now. I can see that the line test detected a fault which has been raised to Openreach for an external line investigation to be completed. We'll check this again this afternoon to see if we've received a further update from Openreach.

Thanks

Michelle

Re: fibre 65 now 42 mbps

Anonymous — Mon, 08 Apr 2024 12:31:04 GMT

Hello,

We've re-checked and there are no additional updates as yet from Openreach and the fault is still under investigation. We'll check again first thing in the morning.

Thanks

Michelle

Re: fibre 65 now 42 mbps

Anonymous — Tue, 09 Apr 2024 06:38:31 GMT

Morning,

I've checked again and the fault is still being investigated by Openreach, no additional updates as yet. Hopefully we'll know more later on this afternoon.

Thanks

Michelle

Re: fibre 65 now 42 mbps

Anonymous — Tue, 09 Apr 2024 12:15:06 GMT

Good afternoon,

The fault has now been closed by Openreach. How is your connection at the moment?

Thanks

Michelle

Re: fibre 65 now 42 mbps

Anonymous — Tue, 09 Apr 2024 14:06:00 GMT

just checked no difference at all 40mbps

Re: fibre 65 now 42 mbps

Chris-TalkTalk — Tue, 09 Apr 2024 14:24:09 GMT

OK thanks. Line test is passing now, are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: fibre 65 now 42 mbps

Anonymous — Tue, 09 Apr 2024 14:35:31 GMT

dont use house phone dont have phone ethernet speed 42 wifi speed 42 what did the engineer do

Re: fibre 65 now 42 mbps

Anonymous — Wed, 10 Apr 2024 06:39:00 GMT

Morning,

I'm sorry for the delay. The engineer was unable to find a fault, however I can see that line tests are now passing ok. Is your router still connected to the test socket at the moment? Do you also have an alternative router that you could test with?

Thanks

Michelle

Re: fibre 65 now 42 mbps

Anonymous — Wed, 10 Apr 2024 14:42:29 GMT

i have used a old tt router one before this router same speeds

Re: fibre 65 now 42 mbps

Anonymous — Thu, 11 Apr 2024 05:34:48 GMT

Morning,

Thanks for the confirming. Is this router still connected at the moment as it can take DLM a few days to monitor the connection before it starts to make any changes to the speed?

Thanks

Michelle

Re: fibre 65 now 42 mbps

Anonymous — Thu, 11 Apr 2024 13:53:36 GMT

iam using router supplied by you its just plugged as normal not test socket iam not doing this all the time back and forth a question at a time there quite clearly a problem iam paying for more and getting 40% less iam looking at going at other providers as out of contract

Re: fibre 65 now 42 mbps

Chris-TalkTalk — Thu, 11 Apr 2024 14:16:21 GMT

Hi biggie65,

Could you connect your router to your test socket and leave it there over the weekend. We'll check in on Monday and if there's no improvement to your speed we'll need to arrange an engineer visit to your home to investigate further

Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: fibre 65 now 42 mbps

Anonymous — Thu, 11 Apr 2024 17:24:59 GMT

i will do this once as iam not going back and forth with one question a day and waiting next day for a answer i can use my other connected devies i presume in the meantime i will be checking for full fibre deals

Re: fibre 65 now 42 mbps

Chris-TalkTalk — Fri, 12 Apr 2024 06:22:20 GMT

Hi biggie65,

Thanks, yes you can use your connected devices while testing

Chris

Re: fibre 65 now 42 mbps

Anonymous — Fri, 12 Apr 2024 08:33:37 GMT

The Router is connected to test socket can you confirm received this

Re: fibre 65 now 42 mbps

Chris-TalkTalk — Fri, 12 Apr 2024 10:37:43 GMT

OK thanks. If you could leave it there over the weekend we'll see if DLM move you to a faster line profile. If it doesn't then we'll probably need to arrange an engineer visit

Chris