topic Re: TT ROUTER FAIL SAGEMCOM in Fibre

TT ROUTER FAIL SAGEMCOM

PRM1945 — Sat, 06 Apr 2024 12:33:03 GMT

Hi.

My router has gone to orange light status.

I've tried a 20 min restart, factory reset, replaced & checked filter & all connections.

I have connected a spare router that luckily gives ethernet cable connection but wifi not working & shows as disabled on the 191....GUI router control site.

I have contacted TT help chat but after about 3 hours & 4 different chat operators & conducting the same "tests" I've been offered an faster fibre upgrade, an engineer visit or I can buy a new router.

The router must be 5 years old & it surely can't be unusual for them to fail at this age?

What obligation do TT have to provide a router to access their service? They don't seem keen to provide me with a working one. I do seem to remember having to pay £30 for the upgrade last time.

Help !!

Regards Al.

Re: TT ROUTER FAIL SAGEMCOM

KeithFrench — Sat, 06 Apr 2024 12:34:14 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: TT ROUTER FAIL SAGEMCOM

PRM1945 — Sat, 06 Apr 2024 12:43:03 GMT

Thanks Keith.

Re: TT ROUTER FAIL SAGEMCOM

Debbie-TalkTalk — Mon, 08 Apr 2024 06:08:26 GMT

Hi @AJM1969

Sorry for the delay.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: TT ROUTER FAIL SAGEMCOM

PRM1945 — Mon, 08 Apr 2024 11:53:59 GMT

Thank you for your help. x

Re: TT ROUTER FAIL SAGEMCOM

Anonymous — Mon, 08 Apr 2024 11:57:57 GMT

Good afternoon,

We'll check back in with you in a few days to see how you're getting on 🙂

Michelle

Re: TT ROUTER FAIL SAGEMCOM

PRM1945 — Tue, 09 Apr 2024 11:10:18 GMT

Hi Michelle.

New equipment arrived this morning.

All up & running.

Now to reconnect all devices!

Thanks for your prompt help & assistance.

Regards.

Paul.

Re: TT ROUTER FAIL SAGEMCOM

PRM1945 — Tue, 09 Apr 2024 11:11:03 GMT

Hi Debbie,

New equipment arrived this morning.

All up & running.

Now to reconnect all devices!

Thanks for your prompt help & assistance.

Regards.

Paul.

Re: TT ROUTER FAIL SAGEMCOM

Debbie-TalkTalk — Tue, 09 Apr 2024 11:56:53 GMT

Hi @PRM1945

That's great news, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie