topic White light and no internet in Fibre

White light and no internet

Mikeclarkyclark — Sun, 07 Apr 2024 23:26:51 GMT

My connection was working just fine and has now dropped all internet connection despite having a white light on the router.

I’ve tried to call and have got nowhere and the online bot is saying no agents are online. To say this is poor service would be an understatement. Nothing online indicates why there would be a fault and if there is one how I rectify it.

I have restarted the router several times and that hasn’t worked. The connection dropped as the clock switched to midnight on the dot.

Re: White light and no internet

Anonymous — Mon, 08 Apr 2024 06:55:42 GMT

Hi Mike,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle