topic Re: how do i rearrange an engineer appointment in Fibre

how do i rearrange an engineer appointment

JustMo — Mon, 08 Apr 2024 12:40:02 GMT

I've just moved house. TalkTalk said it would all just work from the 11th of this month. I then get an email saying they need to send an engineer. We're away on the 11th, so i'm trying to reaarange. I don't have an option to change the appointment under the order summary. When i try and call the automated voice hangs up on me when it goes to my account because ti sends me a link to a messaging service that doesn't help me. I'm in a loop!

Re: how do i rearrange an engineer appointment

Anonymous — Mon, 08 Apr 2024 12:57:51 GMT

Hi JustMo,

Can I just confirm, have you tried the below steps in this help guide? There is also the option to Live Chat the team directly who can change this for you.

About your new line installation - TalkTalk Help & Support

Thanks

Michelle