topic Re: WiFi Drop Outs in Fibre

WiFi Drop Outs

Doronabrahami23 — Wed, 03 Apr 2024 09:05:39 GMT

WiFi keeps dropping out. On the Fibre 250 plan and never had any issues for the last 3 years. Suddenly now the wifi drops every day at least a dozen times if not more. During day and at night. Talk Talk say they recognise there IS a fault on the connection but they can only keep asking me to check the wiring in the house which is perfectly fine. The wired connection is also fine and no issues at all with it. This is purely Wifi. They want to send engineer and charge me £75 but clearly the issue must be with the router or wifi channel?

Re: WiFi Drop Outs

Chris-TalkTalk — Wed, 03 Apr 2024 09:13:46 GMT

Hi Doronabrahami23,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: WiFi Drop Outs

Doronabrahami23 — Wed, 03 Apr 2024 09:28:16 GMT

Done

Re: WiFi Drop Outs

Chris-TalkTalk — Wed, 03 Apr 2024 09:53:40 GMT

Thanks. Has the connection been dropping over the last couple of days? Line test is showing a lot of disconnection few days ago but seems to have been stable since then

Chris

Re: WiFi Drop Outs

Doronabrahami23 — Wed, 03 Apr 2024 09:58:20 GMT

Yes its dropped 4 times since i posted this message! Again i have TV and other people in house using the wired connection with zero issues. So its just the Wifi which keeps dropping. Trying to work on laptop and keep losing connection. Very frustrating. Been happening for the last 2 weeks also

Re: WiFi Drop Outs

Chris-TalkTalk — Wed, 03 Apr 2024 10:04:20 GMT

Does it make any difference how close the device is to the router? Does the connection still drop if the device is in the same room as the router?

Chris

Re: WiFi Drop Outs

Doronabrahami23 — Wed, 03 Apr 2024 10:11:29 GMT

No difference no. Have used laptop in same room as the router only a few feet away and it still drops. Same for upstairs

Re: WiFi Drop Outs

Chris-TalkTalk — Wed, 03 Apr 2024 10:35:09 GMT

OK, have you tried resetting the router to factory default settings? If not then can you give this a try - Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: WiFi Drop Outs

Doronabrahami23 — Wed, 03 Apr 2024 10:45:53 GMT

OK will try that. Switching the channel number in the past has helped. rather than using the default one however...

Re: WiFi Drop Outs

Chris-TalkTalk — Wed, 03 Apr 2024 10:47:33 GMT

OK thanks, please let us know how you get on

Chris

Re: WiFi Drop Outs

Anonymous — Mon, 08 Apr 2024 07:22:30 GMT

Morning,

How has your connection been over the last few days?

Thanks

Michelle

Re: WiFi Drop Outs

Doronabrahami23 — Mon, 08 Apr 2024 07:52:41 GMT

It seems to be a lot more stable since the reset. Still speed can be affected and was slow last night but at least no longer dropping out for the time being

Re: WiFi Drop Outs

Anonymous — Mon, 08 Apr 2024 07:57:49 GMT

Morning,

Thanks for confirming. What speeds are you seeing when you run the speed test please? Are these wireless speeds?

Michelle

Re: WiFi Drop Outs

Doronabrahami23 — Mon, 08 Apr 2024 07:59:51 GMT

wireless is the speed test yes. Last night it was only at around 30 Mbps for example. Or not higher than 50. When usually it should be around 200

Re: WiFi Drop Outs

Anonymous — Mon, 08 Apr 2024 08:05:25 GMT

Hi again,

Thank you. I've run a test on the line now which is clear and your sync speed looks very consistent. Would it be possible to run a wired speed test just so we can confirm if the slow speeds are solely related to the wireless please?

Michelle

Re: WiFi Drop Outs

Doronabrahami23 — Mon, 08 Apr 2024 08:29:37 GMT

Wired test is 205 Mbps download and 45 Mbps upload.

Wireless is definitely slower and varies more during the day

Re: WiFi Drop Outs

Anonymous — Mon, 08 Apr 2024 08:31:11 GMT

Hello,

Thanks for confirming this. @KeithFrench - would you be able to offer some wireless advice please?

Thanks

Michelle

Re: WiFi Drop Outs

KeithFrench — Mon, 08 Apr 2024 08:39:30 GMT

Hi @Doronabrahami23

@Anonymous has asked me to help with the speed of your wireless devices.

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: WiFi Drop Outs

Doronabrahami23 — Mon, 08 Apr 2024 08:55:14 GMT

Thanks Keith. I've never used the 5Ghz Wifi so maybe its worth trying? Although would no doubt mean the range is reduced and anyone upstairs would suffer.

My router model is Sagemcom 5364

Re: WiFi Drop Outs

KeithFrench — Mon, 08 Apr 2024 08:58:57 GMT

You need to find out the reason for these very slow speeds, with which I can help a lot. Generally, this router has a very good WiFi coverage.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.