topic Re: Internet down in Fibre

Internet down

Rufu5 — Mon, 08 Apr 2024 14:12:03 GMT

Hi woke up this morning to no internet all the lights on the ont are green eero just flashing trying to connect. Rebooted both ont and router still the same tried a different router the same trying to connect to the internet

Re: Internet down

Chris-TalkTalk — Mon, 08 Apr 2024 14:29:43 GMT

Hi Rufu5,

If you still need assistance can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

Re: Internet down

Rufu5 — Mon, 08 Apr 2024 14:34:55 GMT

Hi added my account number I don't have a landline

Re: Internet down

ezequiel9285 — Mon, 08 Apr 2024 14:58:31 GMT

Same here. FTTP105880. Live chat being a nightmare, arguing with me that I’m not using eero (not used it ever in the 3 years I’ve had the service). POS/LON leds on the ONT are completely off, not even flashing. I think this has been the case since Friday but been away over the weekend.

Re: Internet down

ezequiel9285 — Mon, 08 Apr 2024 15:16:17 GMT

I also seem to have a case REP-14183982 which now says resolved but it’s definitely not resolved

Re: Internet down

Rufu5 — Mon, 08 Apr 2024 15:42:04 GMT

All seems back to normal now thanks

Re: Internet down

Gliwmaeden2 — Mon, 08 Apr 2024 17:57:23 GMT

Please start your own thread, @ezequiel9285, if you are still having problems.

Staff will respond during the day.

Re: Internet down

Anonymous — Tue, 09 Apr 2024 05:43:51 GMT

Morning Rufu5,

Thanks for confirming and please let us know if you need any assistance.

Michelle 🙂